Job Description

UW Group is looking for a Customer Service Representative. As with all our hires, we are looking to employ someone who has the potential to grow alongside the company.

Our culture and benefits

We help create the right environment for our dedicated staff by providing a flexible, fun, friendly, and family feel. We care about our staff, in fact, our culture is developed by them, for them. Driven by family values we wish to hire people that value our multinational multilingual, culture, working along the globe.

Key Responsibilities

· Maintaining a positive, empathetic, and professional attitude toward customers at all times

· Responding promptly to customer inquiries

· Communicating with customers and suppliers through various channels

· Acknowledging and resolving customer complaints

· Knowing company’s products and services and stay updated with principal’s portfolio

· Follow company’s procedures, ethics, values and culture during performing daily tasks

· Processing orders, through ERP and update customers systems upon requests

· Keeping records of customer interactions, transactions, comments, and complaints

· Communicating and coordinating with colleagues and responsible sales representative as necessary.

· Providing feedback on the efficiency of the customer service process

· Ensure customer satisfaction and provide professional customer support

Knowledge and Experience

· University degree, or equivalent, with focus on shipping or business administration

· Experience working with customer support

· Track record of over-achieving quota

· Strong phone contact handling skills and active listening

· Familiar with CRM and ERP systems and practices

· Customer orientation and ability to adapt/respond to different types of characters at multinational environment.

· Excellent communication and presentation skills

· Ability to multitask, prioritize and manage time effectively

· Previous experience in similar position will be considered as an advantage

Salary:

Salary and benefits will be determined based on the candidate’s level of experience.

How to Apply

To apply, please send your CV to careers@umarwsr.com with Subject "Customer Service Representative"

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About Company

UW Group

UW Group is a leading global provider of shipping representation services, with UMAR Shipping Services and WSR Services as its cornerstone companies. Representing trusted organizations across the maritime industry, the Group delivers innovative, reliable, and cost-effective solutions through its expertise and worldwide network. Driven by excellence, integrity, and continuous improvement, UW Group remains committed to redefining maritime standards globally.