Job Description

Location: Our team supports two retail locations in Paphos
 

• Kings Avenue Mall - Pop-up Store
• Neofytou Nikolaidi Street

Join #PrimetelTeam and be part of a growing organization where you will have the opportunity to make a real impact.

Start Your Professional Career with Our Customer Service Team:
 

Our Customer Service Team is the voice and face of our company. We are a large team spread across Cyprus, providing a friendly and dynamic environment to start your career. 

What will you be doing?

The Customer Service Representative role at Primetel Shops can be challenging. Here’s what you will be doing:

• Welcoming customers and creating a positive first impression.
• Identifying customer needs and recommending suitable solutions.
• Promoting and selling Primetel products and services.
• Processing sales and completing all related documentation.
• Assisting customers with billing, account, and service-related enquiries.
• Resolving issues efficiently and ensuring high levels of customer satisfaction.
• Contributing to the achievement of individual and store sales targets.

We are looking for someone who:

• Enjoys helping customers and providing friendly service.
• Has previous customer service experience, ideally in retail or hospitality.
• Is comfortable with sales and working in a commission-based environment.
• Has an interest in technology, mobile phones and the internet.
• Can work flexible shifts, including evenings and Saturdays. You’ll work 38 hours per week and receive your schedule in advance.
• Is fluent in Greek and English.

What we offer:

• Competitive monthly earnings of €1,100–€1,400 (including commission) 💵
• Uncapped sales commission: our top-performing Sales Advisors earn over €3,000 per year in commission 💰
• Reward scheme for customer excellence 🏆
• 13th-month salary 🎉
• Provident fund 🏦
• Free home internet and TV package & unlimited mobile plan – worth over €1,000 per year 📱💻
• Paid time off for vacations 🏝️
• A day off on your birthday 🥳
• Paid sick leave - we hope you won't need it 🤒
• Employee perks and discounts 🎁
• Continuous learning opportunities (you'll never stop learning new things!) 📚
• Equal opportunities for career advancement within the company ⏫

About #Primetel: We are a leading telecommunications provider in Cyprus, offering a comprehensive range of communication solutions to personal, business, and wholesale customers.

#PrimetelTeam: Our team consists of more than 300 employees, working together not only to meet but exceed the expectations of over 200,000 subscribers who trust us for their mobile, internet, television services, and more. At Primetel, we learn and grow together at the speed of technology. We are committed to delivering an exceptional customer experience at all levels, no matter what position we work in. Our passion and devotion in what we do are the most important ingredients for our success.

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PRIMETEL PLC