Job Description

CareerFinders, on behalf of our client, a very well-established and expanding company operating in the Online Gaming & Gambling sectors, we are seeking to recruit a number of motivated and capable English-Speaking Customer Support Representatives (Shift-Rotations) to join their growing team based in Limassol. As part of your role, you will interact with customers and assist them with their inquiries via email, phone, and live chat. Prior experience in a relevant role is desirable, but not essential, and you must be willing and able to work on rotational shift-patterns that include 4 days on and 2 days off. No previous experience is necessary, and full training will be provided. A native or at least very fluent level of English is required. A highly attractive remuneration and benefits package is on offer, based on skills and experience.

 

Role Overview: 

As a Customer Support Representative, you will interact with customers and assist them with their enquiries. You will be representing the company and will therefore possess a vibrant and responsible character, as well as the capacity to work in shifts.

 

Key Duties/Responsibilities:  

• Effectively communicating with customers in their designated language.
• A high emphasis on quality, with particular attention to detail and accuracy.
• Providing an outstanding client experience and resolving issues on first contact.
• Resolve product and service issues by clarifying customer complaints, determining the origin of is-sues, identifying and explaining the best course of action, and following up to assure resolution.
• Responding to client inquiries via Webchat, Email, and Phone in a timely and professional way.
• Escalating requests where needed.
• Thoroughly investigating player concerns.
• Promoting a “Safer Gaming” philosophy.
• Staying UpToDate on rules, processes, and licencing needs.
• Contributing to collective effort by achieving necessary results
• Go above and beyond when engaging customers
• Taking part in the Onboarding Programs.

 

Key Skills/Experience: 

• Native, or high fluency in both verbal and written English is essential.
• Proven customer service experience is welcomed but not mandatory since the company provides comprehensive in-house training.
• Strong communication/public relations along with active listening skills required.
• Customer orientation and the ability to adapt and respond to diverse sorts of characters.
• Proficiency working on computers and touch typing are required.
• Ability to perform under pressure.
• Accountability and conscientiousness.
• Ability to work on rotational shift-patterns (4 days on 2 days off).

 

 Key Benefits: 

• Excellent work environment.
• Attractive salary package.
• Monthly incentive Bonus.
• Monetary vouchers on Birthdays and other special occasions.
• Possibilities to enrol in Company's pension plan.
• Exciting company activities including monthly lunches, corporate gatherings, an intercompany foot-ball team, competitions, and many other activities.
• A chance to advance professionally inside one of the world's largest iGaming organisations.

To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the reference number ERG9271. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.   

How to Apply

Interested candidates are kindly requested to send their CV to the HR Manager at jobs@careerfinders.com.cy.

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About Company

CareerFinders Recruitment Services Ltd

With offices in Nicosia and Limassol, CareerFinders was founded by two recruitment professionals with extensive industry experience both in Cyprus and Internationally. Our core business model is to provide superior recruitment services to both local and international clients and candidates, primarily throughout the Island of Cyprus. Built on foundations of quality, trust and experience our thorough, personal and tailored approach to recruitment assignments sets us above the competition and ensures that both employers and job seekers find that ideal match. The core industry sectors we service include, but are not limited to Accounting, Finance, Banking, Corporate Services, Engineering, Forex/Binary, Information Technology, Shipping, Legal and Oil & Gas.