Job Description

The role combines order management, customer service, stock coordination, product administration, and general operational support across our online stores and physical toy shop.
Position Details
Location: Strovolos, Nicosia, Cyprus
Employment type: Full-time
Working schedule: Monday to Friday, 08:30–17:00
Work arrangement: On-site
Salary: €1,200–€1,600 gross per month, depending on experience

Key Responsibilities
 

• Manage daily e-commerce operations across multiple online stores and sales channels.
• Process and monitor customer orders, returns, cancellations, refunds, and related enquiries.
• Provide excellent customer service by phone, email, social media, and in-store.
• Respond to customer enquiries professionally and ensure issues are resolved promptly.
• Coordinate with the warehouse, physical shop, suppliers, and delivery partners to support accurate stock availability and timely order fulfilment.
• Maintain accurate order, stock, supplier, and customer records.
• Prepare operational reports relating to orders, stock, suppliers, and customer service.
• Update product information, prices, availability, and promotions when required.
• Assist with inventory management, stock transfers, stock checks, and store promotions.
• Support the daily administrative operations of both the online business and the physical toy shop.
• Communicate with suppliers regarding product availability, orders, deliveries, and outstanding items.
• Work closely with the wider team to improve processes and deliver an excellent customer experience.
• Perform other reasonable administrative and operational duties required to support the business.

Essential Requirements
 

• Excellent written and spoken Greek and English.
• Strong communication and customer-service skills.
• Strong organisational and time-management abilities.
• High attention to detail and accuracy.
• Ability to prioritise and manage multiple tasks in a fast-paced environment.
• Good working knowledge of Microsoft Office, particularly Excel, Word, and Outlook.
• Confidence using computers and learning new software and systems.
• Positive attitude, team spirit, and willingness to learn.
• Ability to work independently while collaborating effectively with the wider team.

Considered an Advantage
 

• Previous experience in customer service, administration, retail, order management, or e-commerce operations.
• Experience using ERP or inventory-management systems.
• Familiarity with Shopify, WooCommerce, online marketplaces, or similar e-commerce platforms.
• Experience coordinating with warehouses, suppliers, couriers, or fulfilment partners.
• Knowledge of additional languages.

Training will be provided where required. However, previous experience in a similar operational or customer-service role will be considered an advantage.

What We Offer
 

• A gross monthly salary of €1,200–€1,600, based on experience and suitability for the role.
• The opportunity to join a growing and dynamic company.
• A varied position combining e-commerce, retail, customer service, and administration.
• A supportive and collaborative working environment.
• Training and opportunities for professional growth and development.
• Employee discounts on company products.

How to Apply
Please send your CV to info@dmtrade.cy, using the following subject line:
COC001 – E-commerce Operations Coordinator
All applications will be treated confidentially.

How to Apply

Please send your CV to info@dmtrade.cy, using the following subject line:
COC001 – E-commerce Operations Coordinator
All applications will be treated confidentially.

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About Company

ACI Digital Minds Ltd

Digital Minds specializes in design, digital marketing, and brand and media management. Our team consists of leading product, technology and design professionals with deep expertise and a long history of working together in sectors including Social Media Marketing, Online marketing, Online Reputation marketing, Web development, etc