Job Description

Wavemaker Hospitality is a dynamic collection of hotel brands across the Mediterranean. With 45 years of expertise, 50+ hotels, and 500,000+ guests each season, our portfolio includes Atlantica Hotels & Resorts, Mare Resorts, Aphrodite Hills Resort, and our newly introduced APHI Resorts and AMOH, a Luxury Collection Resort, Rhodes.

 

Job Summary
Mare Ayia Napa is seeking a friendly and service-oriented Guest Relations Officer to ensure an outstanding guest experience. The ideal candidate will be the main point of contact for guests, handling requests, feedback, and special arrangements with professionalism and care.

 

Key Responsibilities

·         Welcome guests and provide personalized service throughout their stay

·         Handle guest requests, complaints, and special arrangements efficiently

·         Maintain strong communication with all hotel departments

·         Promote hotel services and facilities to guests

·         Follow up on guest satisfaction and collect feedback

·         Support VIP arrivals and departures

 

Requirements

·         Previous experience in Guest Relations or Front Office within a hotel environment

·         Excellent communication skills in English, additional languages are an advantage

·         Strong customer service skills and professional appearance

·         Ability to handle complaints with empathy and discretion

·         Good computer skills and knowledge of hotel systems is an advantage

We Offer

·         Competitive salary package

·         Friendly and supportive working environment

·         Opportunities for career growth within Mare Hotels

·         Staff benefits according to company policy

How to Apply

Interested candidates are invited to send their CV to p.papageorgiou@wavemakerhospitality.com                 

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About Company

Wavemaker Hospitality

Atlantica Hotels & Resorts, one of the leading hotel companies in Cyprus and Greece, is expanding its operations. We are seeking to employ the following position to join our already highly successful management team in the head office in Limassol, Cyprus. Established in 1980 with the opening of the first Atlantica Hotel in Limassol, Cyprus, the Atlantica Group has now grown into a hotel chain currently operating 50 hotels in Cyprus, Greece and Egypt. Through the years, terms like personal service, attention to detail and friendly ambience have become synonymous with Atlantica. With a wealth of experience and an enviable reputation for quality of service Atlantica Hotels, wherever located, guarantee customer satisfaction and value for money holidays.