Job Description

Job Title:                            Guest Experience Officer

Code:                                  MTS-OPS2026

Location:                           Larnaka

Department:                    Operations

Reporting Line:               Head of Excursions and Guest Experiences Department

Term of Employment:  Full Time, Permanent

The Position

MTS Globe Cyprus Ltd is seeking to recruit a dynamic and motivated individual to join our team as a Guest Experiences Officer in our office in Larnaka.

About Us

MTS Globe Group was founded in 1967 and is today the largest privately owned incoming/DMC and hotel trading company in Europe, operating in 65 destinations across 20 countries.

The Role – Principal Responsibilities

•       Coordinate bookings for excursions, ensuring availability, accurate guest details, and timely confirmations.

•       Liaise with local tour providers to confirm schedules, pickup times, and any special guest requirements.

•       Ensure smooth guest participation in excursions by managing logistics such as meeting points, transportation, and timing.

•       Handle last-minute changes or cancellations, offering alternatives and maintaining guest satisfaction.

•       Assist with special requests, such as private tours, accessibility needs, or multilingual guides.

•       Maintain up-to-date knowledge of all available tours, seasonal offerings, and local attractions.

Essential Skills, Competencies & Qualities

•       Ability to manage multiple tasks and work within specific guidelines.

•       Strong organizational, time management, and problem-solving skills.

•       Professional telephone manner.

•       Trustworthy, honest, and committed, with the ability to work under pressure.

•       Capable of working independently and as part of a team.

Qualifications

•       Minimum of a High School diploma is required, further education, particularly in tourism, would be considered an advantage.

•       Excellent command of the English language (both verbal and written). Proficiency in additional languages is advantageous.

•       Experience in a similar role within the travel & tourism industry shall be considered an advantage.

Remuneration

A competitive remuneration package will be offered to the successful applicant based on his/her qualifications and experience.

How to Apply

•       Candidates should send their applications to HR.MTSCY@mtsglobe.com no later than 10th September 2026.

•       All applications must include the candidate’s CV in Word or PDF format, in the English language.

•       Applications should clearly state the Code of the position they are applying for, as well as their name and surname, under the “Subject” of the e-mail.

•       Applications not following the above format shall not be considered.

Technical Skills

Job Categories

About Company

MTS GLOBE CYPRUS LTD