Job Description

Job Title: Hostess/Host

Department: Food & Beverage

Reports To: Assistant Beverage Manager
 

Job Profile:

Ararat – The Signature Collection is seeking an experienced and service-driven Hostess/Host to join our luxury dining venues. As part of our team, you will play a key role in delivering exceptional guest experiences, ensuring world-class service standards, and contributing to the success of a prestigious 5-star hospitality environment.

Job Description:

·         Greet and welcome guests with warmth, elegance, and professionalism, ensuring an exceptional first impression of the venue.

·         Manage guest seating arrangements, reservations, and table allocations to ensure smooth and efficient service flow.

·         Escort guests to their tables and coordinate with the service team to ensure seamless dining operations.

·         Build strong guest relationships by providing personalised attention and recognising guest preferences and special occasions.

·         Support the service team by anticipating guest needs and contributing to an elevated dining experience.

·         Ensure that the reception area and restaurant entrance remain clean, organised, and presentable at all times.

·         Manage reservations, walk-ins, special requests, and group bookings with accuracy and attention to detail.

·         Handle guest enquiries regarding menus, services, and events in a courteous and professional manner.

·         Monitor guest satisfaction and promptly escalate any concerns or complaints to management when necessary.

·         Contribute to maintaining a refined, welcoming, and luxury hospitality atmosphere at all times.

Person Specification:

·         Previous experience as a Hostess, Receptionist, or in a similar customer-facing role, preferably within the hospitality industry.

·         High School Diploma or equivalent qualification.

·         Strong customer service orientation and passion for hospitality.

·         Excellent communication and interpersonal skills.

·         Ability to multitask and remain calm under pressure.

·         Strong attention to detail and commitment to presentation standards.

·         Ability to work independently and as part of a team with a positive and professional attitude.

·         Ability to work in a fast-paced, guest-focused environment.

·         Positive, friendly, and approachable personality with a genuine passion for guest service.

·         Basic computer literacy and familiarity with reservation systems will be considered an advantage.

·         Fluency in English is required; knowledge of additional languages will be considered an advantage.

Work Environment:

·         Dynamic and guest-focused luxury hospitality environment committed to delivering exceptional service experiences.

·         Requires standing and active movement for extended periods throughout the shift.

·         Professional appearance and strict adherence to the Company's grooming, hygiene, and uniform standards at all times.

·         Flexibility to work shifts, including evenings, weekends, public holidays, and special events, in line with operational requirements.

·         Collaborative team environment that promotes professionalism, service excellence, and continuous development.

Benefits:

·         Competitive remuneration package based on qualifications, experience, and skills.

·         13th salary in accordance with company policy.

·         Excellent career growth and advancement opportunities within a growing luxury hospitality group.

·         Comprehensive onboarding, induction, and continuous training programmes.

·         Opportunity to work in a prestigious 5-star luxury hospitality environment.

·         Access to group-wide learning, development, and professional growth initiatives.

·         One complimentary meal per shift, in accordance with Company policy and operational requirements.

·         Employee discounts on Food & Beverage and Wellness services and facilities, subject to Company policies and applicable terms and conditions. 

·         A supportive, professional, and dynamic working environment focused on excellence and guest satisfaction.

·         22 days of paid annual leave

·         3 days of paid sick leave

How to Apply

All applications will be treated with strict confidentiality.

Interested candidates are invited to apply at careers@ararat.com.cy

Due to the high volume of applications, only shortlisted candidates will be contacted.

Applicants must be eligible to live and work in Cyprus in accordance with applicable immigration and employment regulations.

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About Company

TYSILIO INVESTMENTS LIMITED