At Softech we are official distributors of FEC Cyprus products and GladiusPOS Software.
As a member of the Customer Service Team, you will be responsible for receiving and addressing technical support requests from customers via phone, email, or on the clients site.
Beyond support, the Customer Service Team is also responsible for delivering and installing hardware and software to the clients site.
Key Responsibilities within the Customer Service Team:
· Customer Support Management: Receive and process customer support requests via the ticketing system, email, or phone.
· Issue Resolution: Troubleshoot and resolve customer issues remotely or on-site, collaborating with the rest of the technical team when necessary.
· Hardware Deployment: Handle the collection, delivery, installation, setup, and configuration of POS Hardware, printers, and other hardware including cabling where necessary.
· Software Management: Install, set up, and configure POS software based on business requirements.
· Technical Documentation: Create and maintain accurate technical documentation to support ongoing operations.
· Customer Satisfaction: Provide prompt and informative responses to customers, ensuring high levels of satisfaction with solutions and service.
