Job Description

About us 

Zygos has spent more than 30 years building software for the legal, accounting, and financial industry. What started as a small team has grown into a trusted partner for firms across the region, serving more than 400 clients from law firms to corporate service providers and the government. We build practical tools that make our clients' daily work easier, and we are looking for people who want to build that future with us. 

About the role 

We are looking for a Junior Customer Support Officer to join our team and become the first point of contact for our clients.

 

What you will do 

• Provide first level support to clients every day, through phone, chat, and email, answering their questions, explaining new features, and keeping them up to date on announcements 
• Keep our online knowledge base current so clients and colleagues always have accurate information to work from 
• Escalate client requests to the right team and stay on top of them until they are resolved 
• Run training sessions for new and existing clients so they get the most out of our product 

Who you are 

• You have 1 to 2years of experience in a similar role 
• You hold a BSc in Computer Science, Management Information Systems, or a related field 
• You are professionally fluent in both Greek and English (a short test will be part of the process) 
• You have strong interpersonal skills and can stay steady when clients apply pressure 
• You are a good team player, disciplined, and comfortable taking initiative 
• You hold a full driving licence 

What we offer 

• A hybrid working model (3 days/week from home) 
• A competitive remuneration package 
• A 13th salary and performance based bonuses 
• Flexible work hours 
• A double monitor station with an ergonomic chair 
• An extra day of annual leave for your birthday 
• Team building events 
• Short Fridays, with work finishing at 2pm 
• A stable company with more than 30 years in the market, but a startup mentality at heart 
• No dress code 
• A fully equipped kitchen with everyday refreshments, fruit, and cereal 

How to Apply

Send your CV to hr@getzygos.com. 

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About Company

Zygos

Softline Computer Systems is a software development company developing solutions for the services industry in Cyprus. We specialize in Legal Practice Management Software with Zygos our flagship software solution being used by more than 200 law firms around the island. We also offer solutions for other areas such as KYC, Time & Billing, Document Management and more.