Job Description

Key Requirements

• Experience in IT helpdesk or technical support.
• Familiarity with tools such as Active Directory, Office 365, and network troubleshooting.
• Foundational knowledge of ticketing systems and remote support tools.
• Strong willingness to learn and grow in an IT support environment.
• Excellent communication skills, with a focus on delivering excellent customer service.
• Excellent organizational skills and attention to detail.
• Excellent command of the English language both written and verbal.
• Experience with Monday.com is a plus but not required.

Qualification

•  Bachelor’s degree in information technology, Computer Science, or a related field.
• Professional certifications such as CompTIA Network+, CCNA, ITIL Foundation, or equivalent are a plus.

Main Responsibilities

• Helpdesk Support: Serve as the first point of contact for IT-related issues, assisting users with their requests and troubleshooting technical problems.
• Troubleshooting: Diagnose and resolve hardware, software, and network issues for desktops, laptops, mobile devices, and printers.
• System and Network Monitoring: Monitor network performance and conduct routine system checks to ensure optimal functionality.
• Workplace Setup: Configure and set up desktops, laptops, and mobile devices for new and existing users.
• User Account Management: Create, manage, and troubleshoot user accounts, including password resets and access controls.
• Printer Support: Assist with printer setup, troubleshooting, and maintenance.
• Data Backup & Recovery: Ensure data backup systems are functioning correctly and assist with data recovery when needed.
• Asset Management: Maintain an accurate inventory of IT assets, handling replacements and upgrades as necessary.

• Documentation and Reporting: Record support requests and resolutions in detail to identify trends and improve support processes.

   

Key Skills

• Good understanding of IT systems, hardware, and software.
• Good problem-solving mindset with a desire to develop technical skills.
• Excellent organizational skills and attention to detail.
• Ability to communicate effectively with users of varying technical proficiency.
• Strong interpersonal and communication skills to provide clear, user-friendly support.
• Team player with a proactive attitude toward learning and improving processes.

What we offer

• Competitive salary package
• 13th salary
• Private Health insurance
• Pension Fund
• Employee Benefit Card
• Complimentary Lunch
• Fuel Allowance for Out-of-City Employees
• A fast-growing and vibrant company
• Great opportunities for career progression
• Exciting company activities, including team-building outings, corporate gatherings and events

To apply for this vacancy, please send your CV to careers@mano-security.com quoting "Junior IT Helpdesk Support Specialist".

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About Company

M.S. Security Group