Job Description

This is an excellent opportunity for an individual who is passionate about Microsoft technologies, cloud services, and IT infrastructure and wishes to develop a successful career in enterprise IT solutions. The successful candidate will work alongside experienced engineers, assisting with the deployment, support, and maintenance of Microsoft infrastructure and cloud environments while gaining hands-on experience with modern technologies and best practices.

 

Main Responsibilities

•       Be a member of the Infrastructure Services Team, working under the supervision of the Team Leader.

•       Provide 1st and 2nd level technical support for customer environments, addressing and processing daily support calls, resolving problems, and delivering solutions.

•       Assist with the administration and support of:

◦       Microsoft 365 & Exchange Online

◦       Microsoft Entra ID & Active Directory

◦       Windows Server & Windows 10/11

◦       Microsoft Teams & SharePoint Online

◦       Microsoft Intune & Endpoint Management

•       Monitor customer systems and respond to alerts and incidents.

•       Troubleshoot user and workstation issues; assist with infrastructure-related incidents.

•       Assist in the deployment and migration of Microsoft cloud and infrastructure solutions.

•       Improve and fine-tune existing environments to strengthen performance, reliability, and security.

•       Perform routine system maintenance and health checks.

•       Create and maintain technical documentation and knowledge base articles.

•       Escalate complex issues to senior engineers when required.

•       Contribute to a positive, collaborative team environment.

•       Pursue continuous training and development toward Microsoft certifications.

 

Required Technical Skills

Microsoft Technologies

•       Basic understanding of Microsoft 365 administration

•       Basic knowledge of Microsoft Entra ID and Active Directory

•       Familiarity with Windows 10/11 and Windows Server

•       Understanding of Microsoft Teams and Exchange Online

Infrastructure & Networking

•       Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)

•       Basic understanding of endpoint management concepts

•       Familiarity with virtualisation technologies is an advantage

•       Basic PowerShell knowledge is considered an advantage

General IT Skills

•       Troubleshooting and analytical problem-solving abilities

•       Understanding of IT support processes and ticketing systems

 

Qualifications & Experience

•       Diploma or bachelor’s degree in computer science, Information Technology, Engineering, or a related field — or equivalent practical experience.

•       0–2 years of relevant IT support or infrastructure experience.

•       Recent graduates with strong technical knowledge are encouraged to apply.

•       Excellent communication and customer service skills.

•       Strong willingness to learn and develop professionally.

 

Preferred Certifications

The following certifications are considered an advantage:

•       Microsoft Certified: Fundamentals (AZ-900)

•       Microsoft 365 Certified: Fundamentals (MS-900)

•       Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900)

•       ITIL Foundation

 

Personal Attributes

•       Strong interest in Microsoft technologies and cloud computing

•       Positive attitude and eagerness to learn

•       Good analytical and troubleshooting skills

•       Ability to work effectively as part of a team

•       Strong organisational and communication skills

•       Customer-focused mindset

 

What We Offer

•       Competitive remuneration package according to qualifications and applicable experience.

•       13th salary (annual gross salary paid in 13 instalments).

•       Discretionary yearly bonus based on personal and company performance.

•       Provident Fund with profit-sharing deposit, subject to annual profitability results.

•       Loyalty bonuses at milestone anniversaries (3 years, 5 years).

•       Working hours: 08:15–17:30 Monday–Thursday | 08:15–13:00 on Fridays (Friday afternoon off).

•       Hybrid working arrangement: 1 day work from home per week after initial training period (subject to job responsibilities).

•       Structured training, mentoring, and Microsoft certification opportunities.

•       Hands-on experience with enterprise Microsoft technologies.

•       Clear career progression path towards Senior Microsoft & Infrastructure Solutions Support Engineer.

•       Professional, collaborative, and friendly working environment.

 

All applications will be treated with the strictest confidentiality. Interested applicants can apply through vacancies@demstar-tech.com by selecting the “Junior Microsoft & Infrastructure Solutions Support Engineer” vacancy, no later than Thursday, 9th of July 2026.

How to Apply

Interested candidates are kindly requested to send their CV to the HR Manager at Vacancies@demstar-tech.com.

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About Company

Demstar Business Solutions Ltd

Demstar was established in 1980 as one of the leading and pioneering companies in the Information Technology industry in Cyprus. Being in the IT field since 1983, we have achieved alliances and partnerships with a number of pioneering companies in the ICT industry Demstar Business Solutions is a leading provider of information and communication (ICT) technology solutions and services to large and mid-sized organisations, ranging from trade and manufacturing companies, public and semi-government authorities, financial and banking institutions, covering all major industry segments across Cyprus. Our focus is to provide cost effective, result driven solutions and quality resources to enhance an organization's return on investment through efficient IT spending.