Job Description

Job Requisition 22264 

Open to Internal and External Candidates 

Position Title: Operations Assistant (Field Support) 

Duty Station: Nicosia, Cyprus  

Classification: Grade G4 

Type of Appointment: Special Short Term-Graded, with possibility of extension 

Estimated Start Date: As soon as possible  

Closing Date: 05 August 2026 

Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works  closely with governmental, intergovernmental and non-governmental partners. The International  Organization for Migration (IOM) is committed to the principle that humane and orderly migration benefits  migrants and society. As the leading international organization for migration, IOM acts with its partners in the  international community to: assist in meeting the growing operational challenges of migration management;  advance understanding of migration issues; encourage social and economic development through migration,  and; uphold the human dignity and well-being of migrants.  

IOM is committed to ensuring a workplace where all employees can thrive professionally, while working towards harnessing the full potential of migration. Read more about IOM's workplace culture at IOM workplace culture | International Organization for Migration

Internal and external candidates will be considered for this vacancy. For the purposes of this vacancy, internal  candidates are defined as staff members holding a regular, fixed-term or short-term graded or ungraded  contract, including Junior Professional Officers (JPOs), staff on Special Leave Without Pay (SLWOP), UN  Volunteers with at least twelve (12) months of continuous service in IOM, and staff members on  secondment/loan released by the Organization, unless otherwise specified in their contract. Staff members  holding a regular, fixed-term or short-term graded contract will not retain their contract type if appointed to an  ungraded position. 

Context:  

Under the direct supervision of the National Project Officer, the Operations Assistant (Field Support) is  responsible for the following duties and responsibilities.  

Core Functions / Responsibilities: 

1. Undertake field support activities in an assigned area or areas, such as at an airport, transit  center, third-party facility, camp-based operation or sub-office, or in relation to transportation. 2. Perform airport services, such as providing custodial care of travel documentation; verifying  identities and documentation, including exit permissions, visas, tickets and other items in the  travel bag; assisting with airport formalities, including flight arrivals, curb-side assistance, check in, luggage formalities, immigration procedures, security screening systems and customs  clearance; escorting arriving individuals to ground transportation and departing individuals to  their gates; visually confirming flights have departed; ensuring individuals with special needs or  equipment receive appropriate support; and, as needed, sending notifications using relevant  systems.  

3. Assist individuals at transit centers or third-party facilities, including upon arrival with sign-in,  verification of identity, orientation, food and non-food items and room assignments; during their  stay with food and non-food items, instructions, briefings, activities and resolution of issues; and  upon departure for medical appointments, return travel or onward travel with briefings, luggage  support and transition to transportation. Enter and update relevant data in the appropriate  systems and ensure vulnerable individuals are assisted in a manner that ensures their safety,  security and comfort; report all issues immediately to the appropriate supervisor(s).  

4. Provide assistance at transit centers and third-party facilities for extended periods of up to 12  hours and during overnight periods and weekends, ensuring the needs of individuals are met  throughout their stay. Communicate promptly with third-party facility representatives and/or  supervisors if issues arise.  

5. Assist in the coordination of transportation from consolidation points, transit centers and third party facilities, including liaising with service providers, ensuring the identity verification,  readiness and organization of individuals being transported, and providing relevant briefings.  Assist with baggage sorting, tagging and handling and escort individuals on transportation as  needed. Ensure individuals with special needs are provided with appropriate services and report  any issues to supervisors immediately. 

6. Provide selection mission support, exit permit support and/or interpretation services for  individuals at the airport, in transit centers, camps, consolidation points and third-party facilities  or during transport by air, ground or water.  

7. Provide regular feedback on work being accomplished to the Operations Assistant (Team  Leader) and/or supervisors and team members and keep supervisors immediately informed of  any issues requiring their attention. 

8. Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with  standards of conduct and data protection rules. Alert the Operations Assistant (Team Leader) or  management of any non-compliance to SOPs or codes of conduct by IOM staff members or  partners. 

9. Perform such other duties as may be assigned. 

Required Qualifications and Experience 

Education  

• Four years of working experience with secondary [high school] education. 

• Two years of working experience with Bachelor’s degree. 

Experience and Skills  

• Prior Movement Operations or transportation experience is a strong advantage. 

• Good knowledge of Word, Excel and the internet. 

• Strong interpersonal and communication skills. 

Languages  

Fluency in English (written and oral) is required. 

Knowledge of Greek or any other IOM official language is an advantage. 

Required Competencies 

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection  process. 

Values - all IOM staff members must abide by and demonstrate these five values: 

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences.  Encourages diversity and inclusion. 

• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with  organizational principles/rules and standards of conduct. 

• Professionalism: Demonstrates ability to work in a composed, competent and committed manner  and exercises careful judgment in meeting day-to-day challenges. 

• Courage: Demonstrates willingness to take a stand on issues of importance. 

• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated. 

Core Competencies – behavioural indicators Level 1 

• Teamwork: Develops and promotes effective collaboration within and across units to achieve  shared goals and optimize results. 

• Delivering results: Produces and delivers quality results in a service-oriented and timely manner.  Is action oriented and committed to achieving agreed outcomes. 

• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate. 

• Accountability: Takes ownership for achieving the Organization’s priorities and assumes  responsibility for own actions and delegated work. 

• Communication: Encourages and contributes to clear and open communication. Explains complex  matters in an informative, inspiring and motivational way. 

Notes 

Please refer to this link for guidance on IOM Job Category. 

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation. This selection process may be used to staff similar positions in various duty stations. Recommended  candidates will remain eligible to be appointed in a similar position for a period of 24 months. Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation,  any residency or visa requirements, security clearances. 

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United  Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and  discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or  disabilities. 

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing,  training or other fee). IOM does not request any information related to bank accounts. IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for  internal candidates link here). The online tool also allows candidates to track the status of their application.

No late applications will be accepted. Only shortlisted candidates will be contacted. 

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job  Vacancies

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