Job Description

Join Our Front Office Team at Radisson Beach Resort.

Radisson Beach Resort is seeking a professional, customer-focused, and detail-oriented Reservations Agent to join our Front Office team. The successful candidate will play a vital role in delivering exceptional guest service by managing reservations efficiently, maximizing room revenue, and ensuring a seamless booking experience from the very first guest interaction.

Key Responsibilities

• Handle individual and group room reservations via telephone, email, and online booking channels.
• Process new reservations, amendments, cancellations, and special requests accurately and efficiently.
• Provide guests with detailed information regarding room categories, rates, hotel facilities, services, and special offers.
• Ensure all reservations are entered accurately into the reservations system.
• Monitor room availability and work closely with the Revenue and Front Office teams to maximize occupancy and revenue.
• Coordinate with Front Office, Housekeeping, Sales, and other departments to ensure smooth guest arrivals and departures.
• Respond promptly and professionally to guest enquiries while delivering exceptional customer service.
• Maintain complete knowledge of hotel promotions, packages, loyalty programmes, and reservation policies.
• Ensure guest information is handled confidentially and in accordance with company standards.

Requirements

• Previous experience in Reservations, Front Office, or Guest Services within a 4-star or 5-star hotel.
• Experience using the EMMA reservations system or a similar hotel reservations/property management system will be considered an advantage.
• Excellent communication and customer service skills.
• Strong organizational skills with exceptional attention to detail.
• Good computer literacy, including Microsoft Office applications.
• Excellent command of English; knowledge of additional languages will be considered an asset.

What We Offer

• Competitive salary and benefits package.
• The position is a year-round, full-time position and is not seasonal.
• Five-day work week.
• Professional training and continuous development opportunities.
• A dynamic and supportive working environment.
• Excellent career development opportunities within Radisson Hotel Group.

How to Apply

If you are passionate about hospitality and enjoy creating exceptional guest experiences from the very first interaction, we would love to hear from you.

Interested candidates are invited to send their CV to: lcaza-careers@radisson.com

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