Job Description

CareerFinders, on behalf of our client, a rapidly expanding company offering single wallet white label Casino & Sports solutions via Mobile, Tablet and PC to clients across the world, we are seeking to recruit a Risk Agent to join their growing team based in Limassol. As a Risk Agent, you will handle a range of duties, including processing new client account openings in line with KYC and internal procedures, and reviewing and updating existing client accounts, ensuring documentation and information remain accurate and valid. You will need to be willing and able to work on rotational shift patterns, with any prior experience in payments, risk, or operations considered an advantage, but not essential. A highly attractive remuneration and benefits package is on offer, which includes a generous base salary, referral bonus, medical insurance, complimentary lunches, and more!

Key Duties/Responsibilities:

• Process new client account openings in line with KYC and internal procedures.
• Review and update existing client accounts, ensuring documentation and information remain accurate and valid.
• Monitor customer accounts and transactions to identify potential fraud or unusual activity.
• Investigate, document, and escalate suspicious transactions in accordance with company policies.
• Review and process customer deposit and withdrawal requests.
• Communicate with banks and payment service providers when required.
• Use internal risk, fraud, and payment systems to help maintain healthy deposit conversion rates and acceptable chargeback levels.
• Respond to and resolve customer queries in a professional and timely manner.
• Work closely with other departments to ensure smooth client experience and operational efficiency.
• Ensure ongoing compliance with company policies and regulatory requirements.
• Maintain a high level of professionalism and confidentiality at all times.
• Escalate complex or unclear issues to management when necessary.

Key Skills/Experience:

• Able to work 24/7 shifts on rotation (08.00 – 16.00, 16.00 – 00.00, 00.00 – 08.00) 
• No prior experience required (experience in payments, risk, or operations is a plus).
• Excellent command of the English language (Written & Spoken).
• Excellent attention to detail.
• Strong customer service skills.
• Eligible to work freely in Cyprus (EU Passport holder or similar). 

Key Benefits:

• Competitive salary package based on experience.
• Learning & Development Program with ongoing training opportunities.
• 21 days of Paid Annual Leave.
• Paid Sick Leave.
• Private Medical Health Insurance.
• Weekly complimentary lunch at the office.
• Unlimited snacks, coffee, and beverages.
• Employee discount program across a wide range of services including health & wellness, fitness, beauty, and dining.
• Birthday gift vouchers and celebration perks.
• Team-building activities and company events.
• Supportive, inclusive, and positive working environment.

 To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the reference number ERG9049. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy. 

How to Apply

Interested candidates are kindly requested to send their CV to the HR Manager at jobs@careerfinders.com.cy .

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CareerFinders Recruitment Services Ltd