Tourism - Hotels

Cyprus

FATTAL HOTEL MANAGEMENT CYPRUS

Tourism Studies

HORECA employees

Are you passionate about hospitality and guest experience? Leonardo Hotels &amp; Resorts Mediterranean is currently recruiting for the position of Guest Relations Officer at Leonardo Cypria Bay Hotel.&nbsp;Duties &amp; Responsibilities:<ul><li>Coordinate with the Animator to create a comprehensive Guest Entertainment Program, including excursions, boat trips, cocktail parties, art exhibitions, competitions, and film evenings.</li><li>Escort educational groups on hotel tours and provide them with relevant information folders.</li><li>Assist in organizing and coordinating weddings when required.</li><li>Maintain the Tour Operators counter in a neat and professional manner, ensuring CTO brochures and leaflets are readily available.</li><li>Keep all hotel information boards updated with necessary announcements (including the staff board outside the restaurant).</li><li>Provide a warm and natural welcome and farewell to all guests.</li><li>Assist with general guest inquiries and resolve minor concerns.</li><li>Offer guidance to guests on how to make the most of their stay and explain hotel facilities using the Guest Welcome Handbook.</li><li>Address and record guest complaints and suggestions professionally.</li><li>Process guest questionnaires and prepare the weekly guest satisfaction report.</li><li>Ensure guests' birthdays and anniversaries are celebrated, in coordination with the Front Office Manager, F&amp;B Manager, and Head of Housekeeping.</li></ul>Qualification Requirements:<ul><li>Diploma from a Hotel School</li><li>Pleasant and professional personality</li><li>Previous experience in a similar role is highly preferred</li></ul>If you are enthusiastic, guest-oriented, and ready to grow your hospitality career, we would be delighted to receive your application.&nbsp;<a href=" https://onlinerecruitment.exelsyslive.com/?c=6aff887f-a669-4696-b198-4b7c0fa3b9cb&amp;V=VAC0013">LEONARDO CAREERS</a>&nbsp;

RELATED JOBS