Tourism - Hotels

Cyprus

Ararat Signature Collection

Customer Service / Support

HORECA employees

Hotel School Graduates

Job Summary:Ararat Signature Collection is looking for a reliable and detail-oriented Front Office Supervisor to oversee the coordination of reservations, room readiness, quality control, team supervision, and personalized guest experiences. This role bridges operational excellence with refined hospitality, ensuring that both the luxury tower and guest interactions meet the highest standards.&nbsp;Key Responsibilities&nbsp;1. Reservations Management<ul><li>Oversee and manage all daily reservations and room allocations.</li><li>Ensure all special requests and guest preferences are accurately recorded and executed.</li><li>Liaise with relevant departments to ensure pre-arrival arrangements are met.</li><li>Monitor reservation systems for accuracy and optimal room availability.</li></ul>2. Team Coordination &amp; Supervision<ul><li>Lead and guide the front office team in daily operations.</li><li>Provide on-the-job training, motivation, and performance feedback to junior staff.</li><li>Coordinate scheduling and shift planning to ensure adequate coverage.</li><li>Foster a positive and professional team culture aligned with Ararat’s service philosophy.</li></ul>3. Quality Control &amp; Operational Oversight<ul><li>Conduct regular inspections of guest rooms and public areas to ensure they meet brand standards.</li><li>Follow up with housekeeping and maintenance for timely issue resolution.</li><li>Ensure all guest areas within the tower are clean, operational, and properly equipped.</li><li>Report any discrepancies or quality concerns to relevant departments for immediate action.</li></ul>4. Guest Relations &amp; Personalized Service<ul><li>Welcome guests and act as a central point of contact for any needs or concerns during their stay.</li><li>Deliver discreet, anticipatory, and personalized service, particularly for VIP guests.</li><li>Manage in-room preferences, amenities, and special arrangements with precision and discretion.</li><li>Ensure smooth check-in/check-out processes, resolving any issues with professionalism and care.</li></ul>&nbsp;Requirements<ul><li>Previous experience in front office, guest relations, or hospitality supervision in a luxury setting.</li><li>Excellent communication and leadership skills.</li><li>Strong organizational and multitasking capabilities.</li><li>Detail-oriented mindset with a service-first attitude.</li><li>Fluency in Greek and English. Russian will be a strong plus</li><li>Knowledge of PMS software (e.g., Opera, Fidelio) and front office procedures.</li></ul>What We Offer:<ul><li>Competitive salary based on experience and qualifications.</li><li>13th salary bonus.</li><li>Career growth and development opportunities within a high-profile hospitality group.</li><li>Provident and fund.</li><li>Free daily meals and accommodation options.&nbsp;</li></ul>&nbsp;If you’re ready to lead and inspire in a five-star setting, apply now! Send your CV to <a href="mailto:careers@ararat.com.cy">careers@ararat.com.cy</a>.&nbsp;All applications will be treated with strict confidentiality.&nbsp;Applicants must be eligible to work in Cyprus.

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