Start Up

Cyprus

Yumbles.com

Customer Service / Support

Are you passionate about customer service? Are you craving a challenging and varied role with great potential for impact and chance to build your career within an exciting company?&nbsp;Yumbles.com is looking for a talented customer service agent to join our small team and manage and continuously improve the customer service aspects of our marketplace.&nbsp;&nbsp;About us 💻We’re a curated online marketplace for over 600 British artisan food and drink producers selling their produce directly to UK consumers. We are a small but passionate and ambitious team looking to continue to grow Yumbles strongly.&nbsp;Our passion is small batch produced food &amp; drink and championing the incredible small producers who make and sell it on our marketplace.&nbsp;Although a UK focused business, we have an office in Nicosia, Cyprus where this role is based.&nbsp;About the role 🌟This is the person on our team responsible for various operational and customer service tasks ultimately all aimed at making sure our customers have an incredible experience.&nbsp;In this varied role you will be helping both the sellers and the buyers on our markeplace with anything they need, proactively monitoring that the sellers are adhering to policy not least fulfilling orders correctly and on time, and also being responsible for monitoring that the product listings adhere to our listing policies and quality standards.&nbsp;Key responsibilities 📢<ul><li>Handling inbound tickets, phone calls and social media messages.</li><li>Monitoring order fulfillment.</li><li>Payment checks &amp; refund processing.</li><li>Listings moderation (making sure that new and edited product listings are compliant with our listing policies).</li><li>1st line technial support: collecting key information on technical issues and providing it to our development team.</li><li>Improving and defining customer service processes and policies.</li><li>Reporting on customer service metrics, and sharing key customer insights.</li></ul>&nbsp;What we’re looking for 🔎<ul><li>You excel naturally at customer service.&nbsp;You love to help, you are patient and you are a confident communicator over email and phone.</li><li>Excellent written and verbal English. The role is for helping UK customers.</li><li>Highly organised, structured and efficient.&nbsp; You will need to be able to manage multiple different tasks across a day and week and suitably organise your time and work efficiently.</li><li>Technically very competent.&nbsp;Able to learn new systems quickly. Able to problem solve common, basic IT issues confidently.</li><li>A can-do attitude, willing to roll up your sleeves and get stuff done. Flexible and adaptable.</li><li>Great attention to detail.</li><li>Strong work ethic.</li><li>Proactive at spotting things that could be better and suggesting impactful improvements.</li><li>Previous experience in a similar customer service role (online/ office based, not retail) will be a distinct advantage but is not essential.</li></ul>&nbsp;When and where 🕰️🏠<ul><li>Full-time hours - Monday to Thursday 10am to 6pm, Fridays&nbsp;- half day, Sunday - half day.</li><li>Based in a lovely office in the old town of Nicosia.</li><li>Option to work from home currently available on Fridays and Sundays.</li><li>As a customer service agent you will also be asked to cover at least half of the public holidays that fall on weekdays (these hours can be working from home and are typically only half days, paid at full day rates). Christmas Day is always excluded, not needing cover.</li></ul>&nbsp;&nbsp;What we offer 🎁<ul><li>Competitive pay</li><li>A varied and challenging role that will give you the chance to have real business impact, and directly shape our customer service.</li><li>A chance to grow with a young internet company. Opportunities for career progression.</li><li>We’re not a boring finance company! You will get to work on customer service for a fun and inspiring business that's all about amazing food &amp; gifts and supports hundreds of small businesses.</li><li>Fantastic office environment, friendly team &amp; regular team activities.</li></ul>&nbsp;&nbsp;Our commitment to diversity and inclusion 👯We're committed to diversity. Whoever you are, you're welcome here, and we strive to create an inclusive team of unique personalities with common goals.&nbsp;&nbsp;How to apply 📨Please include a cover note with your CV outlining why you would like to work for us and what makes you a great fit for the role.&nbsp;&nbsp;Please Note:<ul><li>Please only apply if you are based in Cyprus already</li><li>We are not able to help with sponsoring any work visa to work in Cyprus.</li><li>We are unable to write back to unsuccessful candidates. If we have not contacted you within 7 days of your application, you should presume that your application was unsuccessful.</li></ul> &nbsp;

Customer Service Lead Agent (English Speaking)

Customer Service Lead Agent (English Speaking)

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