Building / Construction

Cyprus

Pafilia Property Developers Ltd

Customer Service / Support

Blue Orange Property Management Services Ltd, is seeking to recruit a Customer Care Officer to join a highly active team. The successful candidate will ensure that customers receive the best possible service.&nbsp;Location: Paphos&nbsp;Duties and responsibilities:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure that full and accurate customer records are kept on file.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure that regular and effective communication is maintained with all customers.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure that problems are identified and rectified promptly.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure effective after sales customer service and support, related to communal areas, landscaping, housing and pool maintenance, property cleaning and security surveillance.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Handle any customer complaints and diligently seek immediate and effective remedy.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor customer interactions and personal response rate, quality of response to issues that may arise and effective issue resolution.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Identify means of improving customer communications.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Implement the procedures of the department set by Management.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Make suggestions for overall improvement in processes and procedures.&nbsp;Necessary requirements:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; University Degree in Business Administration, Hotel Management or related field will be considered as an advantage·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 2-3 years’ experience in a similar role·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to build strong relationships with clients·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Demonstrated problem solving and negotiation skills·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent knowledge of the Russian language, both written and oral. English is also mandatory. Greek language will be considered as an advantage·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent Computer skills, MS Office, Internet &amp; Outlook Express·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Team player·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Attention to detail and a high level of accuracy·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to work under pressure·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Pleasant, responsible and organized personality&nbsp;&nbsp;An attractive remuneration package will be offered to the successful candidate, according to qualifications and experience.&nbsp;To apply please visit our website <a target="_blank" rel="noopener noreferrer" href="https://www.blueorangeservices.com/careers">https://www.blueorangeservices.com/careers</a>&nbsp;All applications will be treated with the strictest confidentiality.

Customer Care Officer

Customer Care Officer

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