HoReCa - Restaurants / Cafes / Bars

Cyprus

PHC Franchised Restaurants Public Ltd

HORECA employees

Hotel School Graduates

Shift Leader&nbsp;Job Scope:Shift Running - effectively run the store, following policies and procedures to ensure standards are satisfactorily maintained. When not running shift, proactively support the management team in the effective running of the store. Through coaching, motivating and engaging all in store employees, create a culture to be proud of.&nbsp;Job Qualifications:<ul><li>Previous experience of managing a diverse workforce</li><li>Customer Mania Strong Communication skills, at all levels</li></ul>&nbsp;Core Responsibilities:&nbsp;People:<ul><li>Support the Management team where needed regarding staffing issues</li><li>Assist in the creation of the weekly schedule</li><li>Ensure training and onboarding for new employees takes place efficiently</li><li>Support and coach the TM’s in any issues arise during their shift</li><li>Improve and work on the productivity of your team</li></ul>&nbsp;Customer:<ul><li>Successfully resolve customer complaints and queries in line with company policy reporting serious complaints to the RGM or Area Coach as appropriate</li><li>Ensure that the restaurant cleaning plan/rota is followed and adhered to</li><li>Create a customer focused environment which is appealing to our diverse customer base</li></ul>&nbsp;Sales:<ul><li>Through exceptional operational standards and a ‘maniacal’ approach to customer service, consistently seek to maximize the sales on your shift. Set and communicate Bold Sales Goals to the team, striving to consistently exceed sales targets, setting team members clear sales targets for every shift.</li><li>Ensure that sufficient labour and supplies are available, taking corrective action where necessary</li><li>Ensure that the correct volume of product is prepared to meet the level of business and accurately maintain the product control</li><li>Assist the RGM to develop a strong sales culture in store, setting team members clear sales targets for every shift.</li><li>Assist the RGM in drive in store team member incentives and regular recognition.</li></ul>&nbsp;Profit:<ul><li>Maximize the profitability of the restaurant by supporting the management team with the restaurant costs (e.g. labour, food).</li><li>Follow the Company cash handling procedures and ensure that customer service employees also adhere to these guidelines</li></ul>&nbsp;&nbsp;What We Offer:<ul><li>Competitive salary based on market standards</li><li>A Full paid structured training for the role and duties</li><li>25 days of paid annual leave to enjoy your holidays</li><li>A Free Staff meal per day</li><li>Your own personal Discount card for 100+ restaurants in the group, so you can enjoy even more with along with your friends and family</li><li>A Bonus based on your performance</li><li>Provident Fund</li><li>Up to 75% of university funding, for your studies in one of the best Universities in Cyprus</li><li>The opportunity to further develop, sky is the limit!</li></ul>&nbsp;&nbsp;Interested candidates may send their CV to <a href="mailto:e.kosmidou@phc.com.cy">e.kosmidou@phc.com.cy</a> quoting the reference SL/2025.All applications will be reviewed and treated with strict confidentiality.&nbsp;&nbsp;&nbsp;

Shift Leader (KFC)

Shift Leader (KFC)

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