Tourism - Hotels

Cyprus

CLASSIC HOTEL

HORECA employees

Hotel School Graduates

Tourism Studies

The Classic Hotel, part of GAP Vassilopoulos Group, rated among the 25 biggest employers in Cyprus, is located in the heart of the city and has recently been redesigned to blend perfectly with its environment.We are currently seeking to recruit a Receptionist / Reservations Officer (Dual Role) to join our team for full-time employment.Responsibilities include:<ul><li>Check In-Out of hotel guests</li><li>Escort VIPs to their assigned rooms</li><li>Coordinate with Chambermaids for timely cleaning of rooms</li><li>Process booking in THEOVA (knowledge of THEOVA is an advantage)</li><li>Cash handling and booking payments</li><li>Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience</li><li>Handling customer complaints and special requests</li><li>Maintaining an orderly appearance throughout the reception area</li><li>Preparing reports on customer feedback, bookings, and cancellations</li><li>Updating files and records</li><li>Enforcing all cash-handling, checking, and credit procedures</li><li>Ensuring good communication between all departments and the front office to better serve our guests</li><li>Successfully managing stress, anxiety, and pressure associated with tight deadlines, heavy workload, and hotel emergency situations</li><li>Anticipating the needs of guests; displaying an open, friendly, courteous, and approachable demeanor to guests; proactively engaging guests to provide quality service; maintaining a positive and enthusiastic attitude toward guest service</li><li>Clearly and effectively expressing ideas, facts, and messages verbally to others</li></ul>Requirements:<ul><li>Good knowledge of Greek and English language obligatory</li><li>Good communication skills</li><li>Degree in hospitality or business administration will be an advantage</li><li>Previous experience in a similar role</li><li>Ability to spot and resolve problems efficiently</li><li>Guest-oriented and service-minded</li><li>Proficiency in English and Greek (oral and written)</li><li>Solid knowledge of MS Office, particularly Excel and Word</li><li>Knowledge of Theova and other similar PMS Systems</li><li>Excellent communication and people skills</li><li>Good organizational and multitasking abilities</li></ul>Remuneration: .An attractive package of remuneration depending on experience.Applications:Interested applicants should forward their CVs to&nbsp;<a href="mailto:recruitment@classic.com.cy">recruitment@classic.com.cy</a>&nbsp;quoting in the email subject the reference REC05/23 or at the Classic Hotel at 22-664006.All applications will be treated in strict confidence.

Receptionist / Reservations Officer (Dual Role)

Receptionist / Reservations Officer (Dual Role)

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