Industrial Manufacturing

Cyprus

Rolandos Enterprises Public Ltd

Business Administration

Floor Manager“Join the Co Embassy Team – A grand experience for meetups, leisure, and co-working. &nbsp;At Co Embassy, we’re not just providing workspaces; we’re creating a vibrant community where ideas thrive, connections flourish, and success takes shape. From our flagship location in Nicosia, we’re redefining co-working with sleek offices, virtual meeting rooms, and dynamic networking events.As part of our team, you’ll help professionals and businesses unlock their potential while fostering meaningful connections. With cutting-edge amenities and a supportive environment, we enable innovation every day.If you’re passionate about collaboration and want to make a difference, join us and be part of something extraordinary at Co Embassy! Job briefFloor Manager – Co-Working SpaceThe Floor Manager plays a key role in ensuring a professional, welcoming, and dynamic environment for members, visitors, and guests. This position oversees daily operations, maintains hospitality-related services, manages the physical space, and supervises staff to deliver an exceptional customer experience. Additionally, the Floor Manager fosters a sense of community, supporting collaboration and engagement among members.The ideal candidate will have previous management experience in hospitality or a related industry, along with strong attention to detail and a commitment to excellence in service.A Floor Manager, also known as a Floor Walker, is responsible for overseeing operations in the primary customer-facing area. Their key duties typically include assisting customers, addressing complaints, and providing coaching and training to floor staff to ensure a seamless customer experience.Key Responsibilities<ul><li>Regularly walking the floor to ensure cleanliness, organization, and a polished appearance.</li><li>Greeting and assisting members and visitors, providing a warm and professional experience.</li><li>Facilitate the onboarding and engagement of new co-working members.</li><li>Training, and mentoring new team members to maintain high service standards.</li><li>Addressing and resolving customer concerns promptly and effectively.</li><li>Coaching and guiding employees while ensuring performance expectations are met.</li><li>Managing staff schedules and handling time-off requests.</li><li>Enforcing company policies related to health, safety, dress code, and overall workplace standards.</li><li>Collaborating with other departments, such as inventory teams, food and beverage services, or facility maintenance, to ensure seamless operations.</li><li>Act as the primary point of contact for members, addressing their needs and ensuring their satisfaction.&nbsp;</li></ul>Skills &amp; QualificationsIntroduction Floor Managers typically advance to their roles after gaining several years of industry experience. They often start in entry-level positions and develop a deep understanding of daily operations before stepping into leadership. For instance, a Restaurant Floor Manager may begin as a Server or Host, while a Retail Floor Manager may start as a Sales Associate.&nbsp;Experience in training and supervising employees is highly valuable, especially for roles that require managing a large team and ensuring smooth day-to-day operations. &nbsp;<ul><li>Strong interpersonal skills to foster a welcoming and professional environment for members, visitors, and team members.</li><li>Problem-solving skills to effectively address operational challenges, manage staffing issues, and resolve member concerns.</li><li>Multitasking abilities to oversee daily operations, support staff, and ensure a seamless customer experience.</li><li>Excellent communication skills to facilitate clear and professional interactions with members, guests, and colleagues.</li><li>Keen observation skills to proactively identify and resolve any facility, service, or operational issues.</li><li>Technical proficiency to operate and manage software tools such as HR systems, email, word processing, spreadsheets, POS, reservation booking, and other relevant applications.</li><li>Industry knowledge to implement best practices and provide high-quality service to members and guests.</li><li>Physical ability to remain active and engaged, moving throughout the workspace as needed during shifts.</li><li>Language proficiency: Fluency in Greek and English is required; additional languages are considered an advantage.</li><li>Educational background: A degree in hospitality management (certificate, associate, or bachelor’s) is preferred.</li><li>Food safety certification is an advantage for managing hospitality-related services.</li><li>Previous management experience in a hospitality, co-working, restaurant, or entertainment environment.</li><li>Sales-driven mindset with a proven ability to drive revenue, enhance customer experience, and optimize profitability.</li><li>Ability to thrive in a fast-paced, dynamic environment, ensuring smooth operations while maintaining a high level of service.&nbsp;</li></ul>This role is ideal for an experienced and motivated professional who enjoys fostering a collaborative and engaging co-working atmosphere.To apply for the position, please submit your CV to cyprus@coembassy.com

Floor Manager

Floor Manager

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