Shipping Companies

Cyprus

M.S. Security Group

Computer Science

Information Technology

IT Support, Systems and Networks

Main Responsibilities<ul><li>Helpdesk Support: Act as the primary point of contact for IT-related issues, logging, triaging and resolving user requests via the ticketing system; ensure SLAs and timely communication with users.</li><li>Troubleshooting: Diagnose and resolve hardware, software and network issues across desktops, laptops, mobile devices and printers (including escalations and root-cause analysis).</li><li>System &amp; Network Monitoring: Monitor network and system performance, perform routine maintenance, patching and checks to ensure uptime and optimal functionality.</li><li>Workplace Setup &amp; Onboarding: Configure, deploy and secure desktops, laptops and mobile devices for new hires and existing users; perform secure offboarding.</li><li>User Account &amp; Identity Management: Create, manage and troubleshoot user accounts, groups and access controls in Active Directory, Azure Active Directory and Office 365; enforce access policies.</li><li>Device &amp; Endpoint Management: Use Microsoft Intune (and related MDM/EMM tools) to enroll, configure, secure and remediate endpoints in line with corporate policy.</li><li>Printer &amp; Peripherals Support: Provide setup, driver troubleshooting and maintenance for network and local printers and peripherals.</li><li>Data Backup &amp; Recovery: Ensure backup jobs are running, validate restore processes and lead recovery operations when necessary.</li><li>Asset Management: Maintain an accurate asset register, manage lifecycle (procurement, deployment, upgrades, disposals) and reconcile inventory.</li><li>Documentation &amp; Reporting: Produce and maintain clear documentation (runbooks, knowledge base articles), and provide regular reporting on tickets, incidents and trends to drive continual improvement.</li><li>Collaboration &amp; Escalation: Coordinate with vendors, network/security teams and third-line support; escalate complex incidents appropriately and follow through to resolution.</li><li>Process Improvement &amp; Projects: Contribute to IT projects (deployments, migrations, policy rollouts) and recommend process improvements to increase efficiency and reliability.</li></ul>Qualifications<ul><li>Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent practical experience).</li><li>Professional certifications such as CompTIA Network+, CCNA, Microsoft 365/Intune certifications, or ITIL Foundation are a plus.</li><li>2+ years proven experience in IT helpdesk / technical support roles.</li></ul>Key Requirements<ul><li>Strong technical knowledge of IT systems, networks and end-user devices.</li><li>Effective troubleshooting, diagnostic and root-cause analysis skills.</li><li>Proficiency with ticketing systems and remote support tools; ability to prioritize and manage multiple tasks.</li><li>Excellent interpersonal and customer-facing communication skills with a service-oriented mindset.</li><li>Ability to work independently and collaboratively within a team; proactive and detail-oriented.</li><li>Strong time management and organizational skills.</li></ul>Preferred<ul><li>Experience with Microsoft Intune, Azure Active Directory, Palo Alto firewall monitoring, Monday.com, or similar endpoint &amp; task management platforms.</li><li>Familiarity with scripting (PowerShell) or automation for common support tasks.</li><li>Prior work in a regulated or security-sensitive environment (maritime, defense, government) is advantageous.</li><li>Experience with backup/restore validation and disaster recovery processes.</li></ul>Tools &amp; Technologies<ul><li>User &amp; Identity: Active Directory, Azure Active Directory, Office 365 Admin Center</li><li>Endpoint Management: Microsoft Intune, MDM/EMM concepts</li><li>Networking / Security: Palo Alto firewall (monitoring/basic config), ipconfig, ping, tracert, VPN clients, basic router/switch familiarity</li><li>Ticketing &amp; Remote Support: Freshdesk, TeamViewer, Remote Desktop (RDP)</li><li>Collaboration &amp; Productivity: Microsoft Teams, Monday.com</li><li>OS Platforms: Windows 10/11, macOS, Linux, iOS, Android</li><li>Backup/Storage: OneDrive, SharePoint, cloud backup monitoring/validation tools</li><li>Scripting/Automation (desirable): PowerShell</li></ul>What we offer<ul><li>Competitive salary package</li><li>13th salary</li><li>Private Health insurance</li><li>Pension Fund</li><li>Employee Benefit Card</li><li>Lunchtime buffet</li><li>A fast-growing and vibrant company</li><li>Great opportunities for career progression</li><li>Exciting company activities, including team-building outings, corporate gatherings, and events</li></ul>Application Instructions: To apply for this vacancy, please send your CV to <a href="mailto:careers@mano-security.com">careers@mano-security.com</a> quoting “IT Helpdesk Support Specialist”.

IT Helpdesk Support Specialist

IT Helpdesk Support Specialist

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