Forex / Trading

Cyprus

Project Managers

IT Service Operations Specialist&nbsp;&nbsp;The&nbsp;Role:&nbsp;We’re&nbsp;looking for an IT Service Operations Specialist to support the continuous improvement and operational excellence of our IT ecosystem. In this role,&nbsp;you’ll&nbsp;combine oversight of core IT lifecycle processes with strategic trend analysis, ensuring the consistent quality, reliability, and peak performance of our service delivery.&nbsp;You’ll&nbsp;actively&nbsp;monitor&nbsp;process maturity across Incident, Problem, Release, and Capacity Management, championing operational efficiencies and delivering actionable, data-driven insights directly to IT Leadership. This is an exciting opportunity to drive impactful service improvements, foster a culture of operational reliability, and collaborate across the IT department to deliver a seamless, high-performance digital environment.&nbsp;&nbsp;The main responsibilities of the position include:&nbsp;<ul><li>Collaborate closely with software development teams as well as DevOps, ITSM, SMEs and IT Governance teams to shape process excellence by designing,&nbsp;optimizing, and scaling core ITIL-aligned processes like Incident, Problem, Release, and Capacity Management.&nbsp;</li><li>Support daily process operations by collaborating with cross-functional teams and leading the seamless rollout of enhanced IT workflows, ensuring smooth adoption of new processes across teams.&nbsp;</li><li>Monitor service performance using KPIs, SLAs and maturity models, turning data into strategy by translating metrics into clear, actionable insights for IT Leadership and key stakeholders.&nbsp;</li><li>Drive continuous improvement initiatives by&nbsp;leveraging&nbsp;post-implementation reviews, incident trends, and stakeholder feedback to enhance service quality, reliability, and performance.&nbsp;</li><li>Act as a key point between development teams, DevOps, ITSM, business stakeholders, and external vendors to ensure alignment of priorities and smooth service delivery.&nbsp;&nbsp;</li><li>Develop and&nbsp;maintain&nbsp;clear documentation, process workflows, and knowledge base content to ensure consistency, governance alignment, and effective adoption across teams.&nbsp;&nbsp;</li><li>Drive group-wide success and scale your impact by offering your operational and process&nbsp;expertise&nbsp;to support exciting projects across our diverse Group of companies.&nbsp;</li></ul>&nbsp;&nbsp;Main requirements:&nbsp;<ul><li>BSc/MSc in Computer Science, Information Technology, Engineering, or in a related field.&nbsp;</li><li>At least 3 years of experience in IT service operations, IT Service Management, or a related role, with at least 2 years focused on process or service delivery.&nbsp;</li><li>Proven experience in IT Service Management disciplines such as Incident, Problem, Release, and Capacity Management.&nbsp;</li><li>Solid understanding of ITSM frameworks (e.g., ITIL) and practical experience using ITSM tools.&nbsp;&nbsp;</li><li>Proficient in ITSM platforms such as Jira, ServiceNow, or similar tools.&nbsp;&nbsp;</li><li>Familiarity with typical development team workflows and developer tools (e.g., version control, CI/CD pipelines) is a plus&nbsp;</li><li>Data-driven acumen and the ability to&nbsp;identify&nbsp;and&nbsp;leverage&nbsp;the right data to support their rationale and arguments&nbsp;</li><li>Ability to produce high-quality technical documentation for both engineering teams and senior leadership&nbsp;</li><li>Strong problem-solving and incident prioritisation skills&nbsp;</li><li>A proactive commitment to continuous learning and upskilling &nbsp;</li><li>Strong interpersonal and teamwork skills&nbsp;</li><li>Excellent written and verbal communication skills&nbsp;</li></ul>&nbsp;Benefit from:&nbsp;<ul><li>Attractive&nbsp;remuneration&nbsp;package&nbsp;&nbsp;</li><li>Private health insurance&nbsp;</li><li>Corporate pension fund&nbsp;&nbsp;</li><li>Intellectually stimulating work environment&nbsp;</li><li>Continuous personal development and international training opportunities&nbsp;</li></ul>The Hiring Experience: What Awaits You&nbsp;&nbsp;<ul><li>Let’s&nbsp;Connect – Intro Chat with Talent Acquisition &nbsp;</li><li>Deep Dive – First Interview with Your Future Team &nbsp;</li><li>Bring It to Life – Role-Specific Take-Home Task &nbsp;</li><li>Final Connection – Final Interview &nbsp;</li></ul>Type of employment: Full time&nbsp;Location: Cyprus&nbsp;&nbsp;Please visit our website <a target="_blank" rel="noopener noreferrer" href="https://jobs.eu.lever.co/xm/d44173cd-4712-440d-bb9e-a60ef605c768?lever-origin=applied&amp;lever-source%5B%5D=Ergodotisi">https://jobs.eu.lever.co/xm/d44173cd-4712-440d-bb9e-a60ef605c768?lever-origin=applied&amp;lever-source%5B%5D=Ergodotisi</a> to submit your online application for this position.&nbsp;&nbsp;All applications will be treated with strict confidentiality!&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;

IT Service Operations Specialist

IT Service Operations Specialist

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