Property Management

Cyprus

BeCyprus Ltd

Customer Service / Support

Hotel Management / Administration

Receptionists / Front Desk Officers

Join BeCyprus as a Receptionist&nbsp;At BeCyprus, we’re more than a company, we’re a community. We deliver premium property management and guest services, and we rely on exceptional customer care to create memorable experiences.&nbsp;We’re growing fast and looking for a Receptionist to join our short-term rental operations team. In this role, you will be the first point of contact for guest enquiries and in-stay support, manage reservations administration across our booking platforms/CRM, and coordinate with internal teams and trusted partners to ensure every property is guest-ready and service standards are consistently met.&nbsp;WHAT YOU WILL DO<ul><li>Guest communication &amp; service: Act as the first point of contact for short-term rental guests via phone/email/WhatsApp/platform messaging, providing timely, accurate pre-arrival and in-stay support in line with agreed SLAs.</li><li>Reservations administration: Create, amend, and cancel reservations in the booking platform/CRM, ensuring correct dates, rates, guest details, special requests, and documentation.</li><li>Property readiness coordination: Liaise with housekeeping, maintenance, and suppliers to confirm cleaning, inspections, keys/access, and amenities are ready by check-in; proactively follow up on outstanding tasks.</li><li>Concierge &amp; lifestyle services: Arrange transportation, dining, tours, and other guest requests through approved partners; confirm availability, communicate details to guests, and record requests/outcomes for service tracking.</li><li>Issue resolution &amp; escalation: Log and triage guest issues, coordinate remote troubleshooting and on-site support, escalate urgent incidents to the Operations Manager, and follow through to closure and guest confirmation.</li><li>Policies, payments &amp; documentation: Communicate house rules and booking terms, support the collection/confirmation of required guest information, and ensure cancellations/no-shows are processed accurately within policy timelines.</li><li>Reporting &amp; controls: Maintain accurate system notes and guest/property records; support daily/weekly arrival reports, occupancy/forecast updates, and basic inventory/amenities tracking to prevent stock-outs and readiness incidents.</li></ul>WHAT WE ARE LOOKING FOR<ul><li>&nbsp;Previous experience in a reservations, reception, customer care, or hospitality role.</li><li>Excellent verbal and written communication skills in English (Greek and/or other languages will be considered an advantage).</li><li>Strong customer-service mindset with a professional telephone manner and confidence speaking with guests.</li><li>High attention to detail, with the ability to multitask and stay calm in a fast-paced environment.</li><li>Strong organizational skills and the ability to follow procedures, service standards, and checklists consistently.</li><li>Good problem-solving skills and the ability to coordinate effectively with internal teams, suppliers, and guests.</li><li>Computer literate (booking/reservations systems, email, and MS Office); able to keep accurate records and logs.</li><li>Flexibility to work shifts, including weekends and public holidays, based on operational needs.</li></ul>APPLYTo apply, please follow the link <a target="_blank" rel="noopener noreferrer" href="https://hrm-cdl.cybarco.com/external/#/recruitment-apply/vacancy/17">OrangeHRM</a> and submit your application.&nbsp;All applications will be handled in strict confidence. We review applications on a rolling basis, and early applicants may be prioritised.&nbsp;&nbsp;&nbsp;

Receptionist

Receptionist

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