Tourism - Hotels

Cyprus

Parklane, a Luxury Collection Resort & Spa

HR Administration & Payroll

Sales Agents / Retail Sales

Hotel Management / Administration

DUTIES &amp; RESPONSIBILITIES<ul><li>Process all reservation requests, changes, and cancellations received by phone, fax, or mail.</li><li>Identify guest reservation needs and determine appropriate room type.</li><li>Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers.</li><li>Accommodate and document special requests.</li><li>Answer questions about property facilities/services and room accommodations.</li><li>Follow sales techniques to maximize revenue.</li><li>Input and access data in reservation system.</li><li>Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.</li><li>Follow proper escalation procedures when addressing guest concerns.</li><li>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.</li><li>Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.</li><li>Speak with others using clear and professional language; answer telephones using appropriate etiquette.</li><li>Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.</li><li>Comply with quality assurance expectations and standards.</li><li>Perform other reasonable job duties as requested by Supervisors</li></ul>&nbsp;QUALIFICATIONS<ul><li>High school graduate or equivalent. (Degree in hotel management is a plus)</li><li>2+ years’ experience in Reservations in the Hospitality Industry</li><li>Excellent Knowledge of English Language (Greek &amp; Russian Language is a plus)</li><li>Excellent Communication Skills </li><li>Excellent knowledge of MS Office (especially Excel, Word, Outlook) </li><li>Excellent knowledge of Hotel Reservations System</li><li>Customer-centric</li></ul>&nbsp;Please apply by sending your CV to<a href="mailto:recruitments@parklanecyprus.com"> recruitments@parklanecyprus.com&nbsp;</a>

Reservations Agent

Reservations Agent

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