Tourism - Hotels

Cyprus

Wavemaker Hospitality

CRM / Customer Experience

Wavemaker Hospitality is a dynamic collection of hotel brands across the Mediterranean. With 45 years of expertise, 50+ hotels, and 500,000+ guests each season, our portfolio includes Atlantica Hotels &amp; Resorts, Mare Resorts, Aphrodite Hills Resort, and our newly introduced APHI Resorts and AMOH, a Luxury Collection Resort, Rhodes.&nbsp;Job Summary Mare Ayia Napa is seeking a friendly and service-oriented Guest Relations Officer to ensure an outstanding guest experience. The ideal candidate will be the main point of contact for guests, handling requests, feedback, and special arrangements with professionalism and care.&nbsp;Key Responsibilities·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Welcome guests and provide personalized service throughout their stay·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Handle guest requests, complaints, and special arrangements efficiently·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain strong communication with all hotel departments·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Promote hotel services and facilities to guests·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Follow up on guest satisfaction and collect feedback·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support VIP arrivals and departures&nbsp;Requirements·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Previous experience in Guest Relations or Front Office within a hotel environment·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent communication skills in English, additional languages are an advantage·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong customer service skills and professional appearance·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to handle complaints with empathy and discretion·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Good computer skills and knowledge of hotel systems is an advantageWe Offer·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Competitive salary package·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Friendly and supportive working environment·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Opportunities for career growth within Mare Hotels·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Staff benefits according to company policy

Guest Experience Officer

Guest Experience Officer

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