Telecommunications / Internet

Cyprus

epic ltd

Business Administration

Customer Service / Support

CRM / Customer Experience

Epic is one of the largest telecommunications companies in Cyprus and a member of a dynamic European family of telecommunications companies. With ability, innovation and agility at our core, we are offering a state-of-the-art network recognized by multiple awards in Cyprus.&nbsp;At Epic we take care of our people and we enhance a people centric and learning culture for your professional growth. We are always looking for ambitious employees to be a part of our award-winning organisation!Our team is growing so join us to take your career to the next level and become a part of our team of more than 350 professionals.&nbsp;The role:We are currently accepting job applications for an Indirect Support Representative. The successful candidate will be responsible to provide support to distributors and implement the sales plan and procedures of the Indirect Sales department, in order to achieve the departmental sales targets.&nbsp;Your Responsibilities:<ul><li>Provide support to distributors’ sales staff via phone or email</li><li>Conduct distributors to resolve not successful orders and any issues</li><li>Laisse with distributors and internal departments&nbsp;</li><li>Process production for telecommunication services in the required systems</li><li>Manage and update various reports required</li><li>Problem solving - follow up and resolve customer complaints</li><li>Process completed orders, renewals and documents received</li><li>Provide support to Indirect Sales Administration</li></ul>&nbsp;Our proposition:<ul><li>Competitive remuneration package</li><li>Bonus scheme</li><li>13th salary</li><li>Medical insurance and provident fund</li><li>Company telecom products with free mobile and internet lines and exclusive discounts for our services with maximum monthly total value of 130 euros</li><li>Opportunity for a sustainable career and continuously building skills and expertise in a dynamic technology sector</li></ul>&nbsp;Your Profile:<ul><li>Diploma and / or University Degree preferably on Business Administration&nbsp;</li><li>Previous sales experience would be considered as an advantage</li><li>Strong commitment to help sales team meet and exceed goals, deadlines, and commitments.</li><li>Very good command of Greek and English language both oral and written</li><li>Ability to resolve problems</li><li>Ability to work with teams to resolve customer issues and conflicts.</li><li>Must be a mature business professional who does not require oversight and day to day management.</li><li>Candidate must be able to follow the company’s code of conduct</li><li>Must be able to work with teams</li><li>Understanding of services and products</li><li>Basic knowledge of Fixed and GSM technology and services</li></ul>&nbsp;Interested to join a team of passionate professionals? Apply now! Send your CV to <a href="mailto:career@epic.com.cy">career@epic.com.cy</a> stating the job title in the subject line.The position is offered through an employment contract with an Epic partner.

Indirect Support Representative

Indirect Support Representative

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