Technology Industry

Cyprus

UpcoMinds

Customer Service / Support

We are looking for an&nbsp;IT&nbsp;Help Desk Operator&nbsp;to join our team in Nicosia. The successful candidate will play a key role in supporting our clients and ensuring the smooth operation of our Help Desk services.&nbsp;Key Responsibilities:<ul><li>Answer phone calls and emails from customers and log issues into the Help Desk ticketing system</li><li>Dispatch tickets to the appropriate support personnel</li><li>Monitor and update the status of tickets</li><li>Extract reports from the ticketing system</li><li>Ensure prompt and professional communication with clients</li></ul>&nbsp;&nbsp;Working Hours:Monday to Friday, 07:30 AM – 03:30 PM(Excluding Public Holidays)Requirements<ul><li>Basic IT knowledge and good computer skills</li><li>Excellent communication skills and a pleasant, professional phone manner</li><li>Strong organizational skills and attention to detail</li><li>Ability to manage multiple tasks and work effectively in a customer service environment</li><li>A positive attitude and willingness to learn</li></ul>&nbsp;Preferred Qualifications:<ul><li>Previous experience in a Help Desk, Customer Support, or administrative role will be considered an advantage</li><li>The position is also suitable for recent graduates or students who are still attending college and are looking to gain valuable work experience in IT support and customer service.</li></ul>&nbsp;If you are a friendly, organized, and customer-oriented individual with an interest in technology and support services, we would be pleased to receive your application.Benefits💰 Gross Salary: €1,200 – €1,300 per month<ul><li>Private health</li><li>insuranceFree access to LinkedIn</li><li>LearningCollaborative and dynamic working en</li><li>vironmentProfessional growth and development opportunities</li></ul>&nbsp;Founded in 1997 in Brussels, UpcoMinds is a reliable IT partner specializing in Project Development, Consulting, Strategic Teaming, and R&amp;D &amp; Innovation.With offices in Belgium, Greece, and Cyprus, we support organizations across Europe in delivering complex, high-impact technology initiatives. Our team of 200+ professionals operates in an agile and hybrid working model.&nbsp;🔗 Learn more at:&nbsp;&nbsp;UpcoMinds is committed to creating an inclusive working environment where all employees are treated with dignity and respect. We provide equal employment opportunities to all candidates.Our recruitment consultants will review your CV and contact you shortly. If you do not hear from us within ten (10) working days, please consider that you have not been selected for this role.By submitting your CV, you consent to its retention in our database for two (2) years, in accordance with GDPR, for the purpose of considering your application for current or future employment opportunities.

Help Desk Operator

Help Desk Operator

RELATED JOBS