Education Centers

Cyprus

College of Tourism and Hotel Management

ERP & Business Process Systems

Key Responsibilities &amp; Duties1. Project Coordination &amp; Lifecycle Management<ul><li>Manage digital transformation timelines, internal milestones, and resource allocation to ensure seamless project continuity.</li><li>Maintain meticulous tracking of project deadlines, distribute comprehensive meeting minutes, and drive action items to completion.</li></ul>2. Change Management &amp; Internal Advocacy<ul><li>Serve as Delphi’s internal "product champion" to drive user adoption of new digital tools among faculty and administrative staff.</li><li>Proactively address and mitigate staff resistance to new digital workflows by translating technical roadmaps into clear, department-specific benefits.</li></ul>3. Process Analysis<ul><li>Identify, analyse, and document current manual workflows across Admissions, Academics, Finance, and Student Administration.</li><li>Map current and future-state processes to guide the configuration of the Student Information System (SIS), Learning Management System (LMS), and other institutional software systems in line with academic and operational requirements.</li></ul>4. Cross-Functional Collaboration &amp; Consultant Liaison<ul><li>Collaborate closely with the external EdTech Consultant to translate strategic technology recommendations into practical internal action plans.</li><li>Serve as the daily operational link between the core Delphi team, IT, Finance, Operations, and the Executive Team to eliminate bottlenecks.</li><li>Influence cross-departmental activities to achieve targeted objectives.</li></ul>5. Data Hygiene &amp; Governance<ul><li>Oversee the integrity of historical data migration from legacy systems and manual processes into new systems.</li><li>Establish and enforce strict data entry standards, ensuring high attention to detail in system inputs, data cleansing, and reporting.</li></ul>Essential Requirements (Must Have)<ul><li>Bachelor’s degree in a technology-related field such as Management Information Systems (MIS), Information Technology (IT), Computer Science (CS), or a related discipline.</li><li>3+ years of experience in IT, project coordination, business analysis, or operations management roles.</li><li>Strong process analysis, process mapping, and workflow documentation skills.</li><li>High proficiency and hands-on experience working within Microsoft 365 and/or Google Workspace ecosystems (including collaboration tools, cloud storage, and shared documentation).</li><li>Strong analytical skills with experience in data management, reporting, and maintaining data quality.</li><li>Excellent organisational skills, with strong attention to detail and the ability to manage multiple priorities.</li><li>Excellent written and verbal communication skills, with the ability to communicate effectively with both technical and non-technical stakeholders.</li><li>Ability to work collaboratively across departments and build productive relationships with internal teams and external partners.</li></ul>Preferred Qualifications (Nice to Have)<ul><li>Experience working with Student Information Systems (SIS), Learning Management Systems (LMS), CRM platforms, or other enterprise applications.</li><li>Familiarity with APIs, system integrations, and digital platforms.</li><li>Experience supporting website development or digital implementation projects.</li><li>Experience with data migration, system implementation, or change management initiatives.</li><li>Knowledge of higher education administrative processes and digital transformation projects.</li></ul>Personal Competencies<ul><li>Strong problem-solving and critical thinking skills.</li><li>Proactive, adaptable, resilient, and able to work independently in a fast-paced environment.</li><li>Able to inspire others.</li><li>A continuous improvement mindset with a genuine interest in technology-enabled transformation.</li><li>Strong change leadership capabilities, with the ability to inspire others, encourage behavioral change, and support the development of new habits, routines, and practices that enable successful transformation.</li></ul>Languages<ul><li>Very good command of both Greek and English, written and spoken, with the ability to communicate clearly with academic, administrative, technical, and external stakeholders.</li></ul>What We Offer<ul><li>A collaborative and dynamic working environment at a forward-looking, evolving institution.</li><li>The opportunity to work alongside specialized EdTech consultants and a passionate core team to shape Delphi's digital future.</li><li>Competitive salary and professional development opportunities.</li></ul>

Digital Transformation Lead

Digital Transformation Lead

RELATED JOBS