Forex / Trading

Cyprus

Trade Capital Markets (TCM) Ltd

CRM / Customer Experience

We are looking for an experienced German-speaking Retention Agent to join our office-based team in Limassol and support clients across Germany and Austria.This position is designed for professionals who understand the brokerage industry, know how to build long-term client relationships, and have solid practical knowledge of trading and financial markets.Your Responsibilities<ul><li>Manage and develop relationships with existing clients.</li><li>Maintain regular and professional communication with German-speaking clients.</li><li>Support clients in understanding the trading platform, market conditions, and available products.</li><li>Identify client needs and provide relevant, compliant solutions.</li><li>Increase client engagement, activity, and long-term retention.</li><li>Work closely with Sales, Compliance, Support, and Management.</li><li>Maintain accurate records of all client communication and activity.</li></ul>Requirements<ul><li>Fluent German, both spoken and written</li><li>Previous experience as a Retention Agent or Account Manager with another broker</li><li>Strong understanding of trading, financial markets, and brokerage products</li><li>Practical experience with Forex, CFDs, stocks, indices, commodities, or similar instruments</li><li>Strong communication, negotiation, and relationship-management skills</li><li>High level of discipline, reliability, and professionalism</li><li>Ability to work with targets and take responsibility for personal performance</li><li>Experience working in a regulated financial environment</li></ul>Highly Valued<ul><li>CySEC Advanced Certification</li><li>Additional languages besides German</li><li>Experience with MetaTrader 4, MetaTrader 5, or similar trading platforms</li><li>Previous experience serving clients from Germany or Austria</li><li>Strong understanding of client behaviour and retention strategies</li></ul>What We Offer<ul><li>Full-time, office-based position in Limassol, Cyprus</li><li>A professional team with highly experienced industry specialists</li><li>Flexible and performance-based bonus structure</li><li>Long-term career and partnership opportunities</li><li>Five-day working week</li><li>Strong operational support from experienced Sales, Compliance, and Management teams</li><li>Professional working environment with clear growth opportunities</li></ul>Who Should Not ApplyThis position is not suitable for candidates who:<ul><li>Are looking for remote work</li><li>Have no previous retention experience in the brokerage industry</li><li>Have no understanding of trading or financial markets</li><li>Lack discipline, consistency, or accountability</li><li>Display unprofessional behaviour or a poor work ethic</li></ul>We are looking for experienced professionals who understand that successful retention is based on trust, market knowledge, consistent communication, and long-term client relationships.

Retention Agent German Desk

Retention Agent German Desk

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