Tourism - Hotels

Cyprus

TYSILIO INVESTMENTS LIMITED

Customer Service / Support

Receptionists / Front Desk Officers

Job Title: Hostess/Host&nbsp;Department: Food &amp; BeverageReports To: Assistant Beverage Manager &nbsp;Job Profile:Ararat – The Signature Collection is seeking an experienced and service-driven Hostess/Host to join our luxury dining venues. As part of our team, you will play a key role in delivering exceptional guest experiences, ensuring world-class service standards, and contributing to the success of a prestigious 5-star hospitality environment.&nbsp;Job Description:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Greet and welcome guests with warmth, elegance, and professionalism, ensuring an exceptional first impression of the venue.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage guest seating arrangements, reservations, and table allocations to ensure smooth and efficient service flow.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Escort guests to their tables and coordinate with the service team to ensure seamless dining operations.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Build strong guest relationships by providing personalised attention and recognising guest preferences and special occasions.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support the service team by anticipating guest needs and contributing to an elevated dining experience.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure that the reception area and restaurant entrance remain clean, organised, and presentable at all times.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage reservations, walk-ins, special requests, and group bookings with accuracy and attention to detail.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Handle guest enquiries regarding menus, services, and events in a courteous and professional manner.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor guest satisfaction and promptly escalate any concerns or complaints to management when necessary.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Contribute to maintaining a refined, welcoming, and luxury hospitality atmosphere at all times.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Person Specification:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Previous experience as a Hostess, Receptionist, or in a similar customer-facing role, preferably within the hospitality industry.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; High School Diploma or equivalent qualification.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong customer service orientation and passion for hospitality.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent communication and interpersonal skills.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to multitask and remain calm under pressure.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong attention to detail and commitment to presentation standards.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to work independently and as part of a team with a positive and professional attitude.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to work in a fast-paced, guest-focused environment.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Positive, friendly, and approachable personality with a genuine passion for guest service.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Basic computer literacy and familiarity with reservation systems will be considered an advantage.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Fluency in English is required; knowledge of additional languages will be considered an advantage.&nbsp;Work Environment:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Dynamic and guest-focused luxury hospitality environment committed to delivering exceptional service experiences.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Requires standing and active movement for extended periods throughout the shift.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Professional appearance and strict adherence to the Company's grooming, hygiene, and uniform standards at all times.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Flexibility to work shifts, including evenings, weekends, public holidays, and special events, in line with operational requirements.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Collaborative team environment that promotes professionalism, service excellence, and continuous development.&nbsp;Benefits:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Competitive remuneration package based on qualifications, experience, and skills.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 13th salary in accordance with company policy.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent career growth and advancement opportunities within a growing luxury hospitality group.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Comprehensive onboarding, induction, and continuous training programmes.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Opportunity to work in a prestigious 5-star luxury hospitality environment.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Access to group-wide learning, development, and professional growth initiatives.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; One complimentary meal per shift, in accordance with Company policy and operational requirements.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Employee discounts on Food &amp; Beverage and Wellness services and facilities, subject to Company policies and applicable terms and conditions.&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; A supportive, professional, and dynamic working environment focused on excellence and guest satisfaction.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 22 days of paid annual leave·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 3 days of paid sick leave

Hostess/Host

Hostess/Host

RELATED JOBS