Tourism - Hotels

Cyprus

Kanika Hotels & Resorts

Customer Service / Support

For over 49 years, Kanika Hotels &amp; Resorts has been a leader in hospitality design, earning numerous awards for innovation and talent development. Our success comes from our dedicated team, and we’re always excited to welcome new members.&nbsp;As a Guest Services Officer, you will play a key role in turning guests into loyal friends and fans. If you're outgoing, hospitable, and embody the Kanika spirit of service, professionalism, and teamwork, this role could be perfect for you. We look forward to hearing from you!&nbsp;Key Responsibilities:<ul><li>Escort educational groups, welcome all guests, and maintain regular contact with VIPs</li><li>Assist with inquiries, resolve issues, and handle complaints</li><li>Suggest ways to improve guest experiences and process satisfaction reports</li><li>Coordinate management cocktail events and participate in Public Relations activities</li></ul>Qualifications and Experience:<ul><li>Diploma in Hospitality Management, Public Relations, or related field</li><li>At least 2 years’ experience in a 4 or 5-star hotel</li><li>Warm, guest-focused personality and strong team player</li><li>Fluent in English and Greek; additional languages are a plus</li><li>Advanced computer skills, with knowledge of Fidelio as an advantage</li><li>EU citizen or valid EU work permit</li></ul>The Kanika Hotels and Resorts Benefits:<ul><li>Be recognized for your hard work through our Recognition and Rewards Scheme</li><li>Enjoy delicious meals during work hours at our KANIKAFE</li><li>Secure your future with a provident fund after just six months</li><li>Receive a 13th salary and an Easter bonus of 20% (pro-rated)&nbsp;based on Basic salary</li><li>Benefit from 21 days of annual leave (pro-rated)</li><li>Earn extra allowances for working on Sundays or public holidays</li></ul>Accommodation Benefits:<ul><li>Airport taxi transfer upon arrival for a smooth start (from the nearest airport)</li><li>Stay in shared accommodation with three meals daily</li><li>Plus, all the above perks to enhance your experience!</li></ul>Ready to take your hospitality career to the next level and make a real impact? We’re looking for passionate professionals like you to join our team!&nbsp;Don’t miss your chance—apply now and submit your CV here:<a href=" https://form.asana.com/?k=fK_0bLU4810AQDxN7xwH7w&amp;d=6450303080948">&nbsp;https://form.asana.com/?k=fK_0bLU4810AQDxN7xwH7w&amp;d=6450303080948</a>&nbsp;"Your journey to success starts with Kanika Hotels and Resorts"

Guest Services Officer - Paphos and Ayia Napa

Guest Services Officer - Paphos and Ayia Napa

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