Sharp Nine Consulting Limited is a dynamic force in the industry that is a service provider specializing in the fields of Legal, Corporate, Compliance and AML consulting, consulting, sourcing talented and knowledgeable individuals to service its extensive client base.
Our top-notch team of professionals is rapidly growing, and we are currently looking for Client Relations Officer to join us.
Key Responsibilities:
Responsible for handling, investigating, and resolving customers complaints within given timeframes through various mediums including telephone and email.
Obtaining necessary information/updates from other departments regarding the resolution of the complaints.
Presenting detailed summaries of complaints to the Head of Department.
Negotiating suitable resolutions to complaints with clients.
Ensuring that all formal replies are provided accordingly depending on the task.
Providing complaints-related reports as requested.
Ensuring tickets and data capturing is accurate and timeous.
Perform any other related duties as assigned.
Requirements:
BSc Degree at any related field.
Languages: English, Spanish, Portuguese, French, German, Hindi, Japanese, Korean, Arabic are highly preferred.
Skilled in problem solving, punctuality, and ability to work under pressure.
Experience with ticketing systems and CRM.
3 years of experience in the Forex industry will be considered an advantage.
Previous experience as account managers, support agents, Back Office, Compliance.
Excellent knowledge of Microsoft Office (Excel, Word)
Fluent in English (Verbal and Written)
Ability to handle large amounts of data.
Attention to details & ability to follow procedures.
Benefits:
Attractive remuneration package according to qualifications and experience.
Private Medical Insurance after completion of the first 3 months of employment.
Discretionary performance bonus and annual salary review.
Employee Referral Bonus.
21 days of Annual Leave.
5 days of Paid Sick Leave.
Corporate discounts.
Free snacks and beverages daily, complimentary lunch on Fridays and sweet Mondays’ brunch to seize the week.
Amazing Opportunities for career advancement vertically and horizontally.
Magnificent Corporate Events and Team building activities.
If you want to thrive in your career and join our amazing team of professionals, then look no further, and apply now at hr@sharp9.co after mentioning in the subject line that you’re applying for the Client Relations Officer position.
Please note that Sharp Nine Consulting Limited is an Equal Opportunity Employer and that all applications will be treated with strict confidentiality.
Interested candidates are kindly requested to send their CV to the HR Manager at hr@sharp9.co.
