Owns the property's security and loss prevention strategy — protecting guests, employees, and company assets by setting the direction for risk management, emergency preparedness, and regulatory compliance. Leads and develops the security team, oversees the department's budget and vendor/claims relationships, and partners with property leadership and local authorities to ensure the hotel meets its safety, security, and service standards.
DUTIES & RESPONSIBILITIES
Security Strategy & Risk Management
Set the property's security and loss prevention strategy, including emergency preparedness, fire prevention, and crisis response plans, in partnership with Engineering and property leadership.
Own the property's risk profile: direct hazard and risk assessments, quarterly safety audits, and the hazard-abatement process, and report trends and exposure to the General Manager.
Set standards and accountability for patrol coverage, key control, CCTV/alarm systems, and shut-down procedures, rather than performing these checks personally.
Ensure compliance with Corporate Security guidelines, applicable law, and local security/safety regulations across the property.
Oversee investigation of asset losses and guest/employee incidents, ensuring findings are escalated and resolved appropriately.
Team Leadership
Build, coach, and hold accountable a security team that reflects the property's service and integrity standards; own hiring, performance management, and disciplinary decisions.
Represent security priorities in pre-/post-convention, forecast, and property leadership meetings.
Foster a culture of trust, accountability, and open communication within the department, and act as an escalation point for complex guest or employee issues.
Financial & Claims Oversight
Manage the department's operating budget and vendor relationships (security systems, licensing, contracted services).
Own the claims process, actively managing General Liability and Workers' Compensation exposure to control cost.
Stakeholder & External Relations
Build and maintain relationships with local law enforcement and emergency services.
Keep property leadership informed of significant risk, incident, and compliance matters in a timely manner.
Ensure the department upholds the company's quality, safety, and regulatory standards, including food-safety and payment-handling requirements where applicable.
WHAT WE ARE LOOKING FOR
Education & Experience
Bachelor's degree (Security Management or related field preferred) plus a minimum of 5 years of progressive security/loss prevention management experience, preferably in a hotel or large organization; equivalent combinations of education and experience will be considered.
Valid Security License as required by local jurisdiction.
Additional Requirements
Excellent command of English, both oral and written.
Proven ability to lead, develop, and hold accountable a multi-shift security team.
Working knowledge of physical security systems and risk management practices; comfortable partnering with Engineering, HR, and Legal on cross-functional issues.
Strong judgment and composure in crisis and escalation situations.
Security Surveillance / Control Room OperatorsSecurity Guards & Patrol Staff
Posted: 17 Sep 2026Expires: 16 Oct 2026Ref. No. 7017345
About Company
Parklane, a Luxury Collection Resort & Spa
Radiating across 85.5k m2 of thoughtfully-crafted landscape, the 5 star Parklane, a Luxury Collection Resort & Spa, hails as the only upscale international brand with an elevated and varied offering, for both business and leisure guests, as yet unseen on the island. The diversity of accommodation extends from family-friendly to adult-only, with a choice of rooms and suites, some with private pools. Of the three generously-sized pools, one is seawater, another caters for adults only and each is populated by cabanas, poolside dining and sun loungers. A comprehensive resort, Parklane appeals to myriad tastes. Housing five distinct restaurants and two bars, it also has unmatched meetings facilities, including a vast 800m2 ballroom, imaginative Park Kidz club, transformative Kalloni SPA with 14 treatment rooms and a 300-meter long sandy beach. Parklane is a multidimensional setting that is both immersive and personalized, redefining the art of living while retaining the historic resonance of the island.
