Περιγραφή εργασίας

The ideal candidate will combine strong management capabilities with deep expertise in operating the support platform to deliver excellent customer support, resolve issues efficiently, and continuously improve customer satisfaction.

 

Key Responsibilities

•       Own and manage the customer support platform end-to-end — including configuration, chatbot flows, automations, integrations, agent setup, and ongoing optimization

•       Build, maintain, and improve customer support workflows, canned responses, and routing rules within the platform

•       Manage daily operations of the customer support team across all channels

•       Respond to customer inquiries and resolve escalated complaints

•       Monitor team performance using platform analytics and reporting, and provide training when needed

•       Develop and document customer service policies, SOPs, and platform-specific playbooks

•       Ensure high levels of customer satisfaction and SLA adherence

•       Prepare reports on customer feedback, ticket volumes, response times, and team performance

•       Coordinate with Product, Tech, and Marketing teams to resolve customer issues and feed insights back into the business

•       Maintain professional, on-brand communication with customers

 

Requirements

•       Proven hands-on experience working with a customer support / chat platform is mandatory — including platform administration, flow building, and team management within the tool

•       Bachelor's degree in Business, Management, or related field (preferred)

•       Previous experience in customer service or support management

•       Strong communication and leadership skills

•       Problem-solving and decision-making abilities

•       Ability to work under pressure and manage multiple priorities

 

 

Working Hours

• Monday – Thursday: 9:00 AM – 6:00 PM
• Friday: 9:00 AM – 3:00 PM

 

What We Offer

• €100 Wolt credits
• Medical insurance
• Sports benefit after completion of the 6-month probation period
• Employee of the Month prize: €500 AlphaMega voucher
• Happy hours and team events
• Birthday celebrations and a gift from the company
• Internal competitions with exciting prizes
• Friendly and supportive work environment
• Career growth opportunities

 

Interested candidates can send their CVs to: hr@wiztechgroup.com

Πώς να υποβάλετε αίτηση

Οι ενδιαφερόμενοι υποψήφιοι παρακαλούνται να στείλουν το βιογραφικό τους στον Διευθυντή Ανθρώπινου Δυναμικού στο hr@wiztechgroup.com.

Κατηγορίες εργασίας

Σχετικά με την εταιρεία

Wiztech Ltd

Our vision is to build a better gaming universe. With transparency, integrity and accountability as our core values, we are looking to build the best platforms for players to buy, discuss and interact globally. Here at Wiztech Group, we strives to create a culture that empowers a creative and independent workforce. We are passionate about our clients and believe that collaboration and creativity are powerful tools to help them make their dreams a reality. We believe that what makes us different makes us stronger. Building a more diverse, inclusive, and equitable organization is good for our teams, our customers, and our community. We empower each other to bring unique perspectives and experiences to work, and we continually seek new ways to do so.