Key Responsibilities
• Greet and assist showroom visitors in a professional and customer-focused manner
• Manage incoming telephone calls, emails, website inquiries, and social media messages
• Coordinate customer appointments with sales consultants and management
• Support the sales, rental, and leasing teams with administrative and customer service tasks
• Ensure a high standard of customer experience throughout all customer touchpoints
• Maintain showroom presentation, reception area organization, and hospitality standards
• Handle customer complaints or requests efficiently and escalate when necessary
• Update customer information and records accurately in CRM or internal systems
• Support vehicle booking coordination for rentals, leasing, and test drives
• Monitor and follow up on customer inquiries to maximize conversion opportunities
• Follow up with customers regarding appointments, quotations, rentals, or leasing requests
Key Performance Expectations
• High level of customer service and customer satisfaction
• Fast response to telephone, email, and online customer inquiries
• Professional and friendly communication with customers and partners
• Effective coordination of appointments and customer flow within the showroom
• Accuracy in customer data entry and CRM management
• Timely forwarding and follow-up of leads to Sales, Leasing, and Rental departments
• Maintaining an organized, welcoming, and professional reception/showroom environment
• Ability to multitask and prioritize responsibilities effectively
• Efficient handling and escalation of customer complaints or issues
• Contribution to a positive customer experience and company image
• Compliance with internal procedures, policies, and service standards
• Strong cooperation and support across Sales, Rentals, and Leasing teams
Required Skills & Competencies
Technical Skills
• Good knowledge of Microsoft Office (Word, Excel, Outlook)
• Using CRM systems and digital communication platforms can be learned
• Ability to manage telephone systems, online inquiries, and appointment scheduling
• Basic administrative and reporting skills
• Excellent written and verbal communication in Greek and English
Soft Skills
• Pleasant personality, Customer-oriented mindset
• Attention to detail
• Professional appearance and attitude
• Problem-solving ability
• Ability to work under pressure and multitask
Experience & Qualifications
Working hours:
Monday, Tuesday, Thursday, Friday 8:00-5:30
Wednesday 8:00-2:00
Benefits:
13 salaries
21 paid annual leaves
Bonus on discretionary
Friendly and professional environment
Interested candidates please forward your CV at anthi.maratheftou@outlook.com and info@andys-motors.com
