Περιγραφή εργασίας

Wavemaker Hospitality is a dynamic collection of hotel brands across the Mediterranean. With 45 years of expertise, 50+ hotels, and 500,000+ guests each season, our portfolio includes Atlantica Hotels & Resorts, Mare Resorts, Aphrodite Hills Resort, and our newly introduced APHI Resorts and AMOH, a Luxury Collection Resort, Rhodes.

Mare Ayia Napa, member of Wavemaker Hospitality, is a premium hospitality destination in Ayia Napa, committed to delivering exceptional guest experiences through warm service, operational excellence, and attention to detail. We are seeking an experienced and motivated Front Office Manager to lead our front office operations and ensure outstanding service standards at every guest touchpoint. 

Key Responsibilities:

• Oversee all Front Office operations, including Reception, Guest Relations, Concierge, and Bell Services 

•Lead, train, schedule, and motivate the Front Office team to deliver exceptional guest service 

• Ensure a smooth and efficient check-in and check-out experience 

• Handle guest feedback, complaints, and special requests professionally and effectively 

• Coordinate closely with Housekeeping, Reservations, F&B, and Maintenance departments 

• Monitor room availability, occupancy, and daily arrivals/departures 

• Ensure compliance with hotel policies, brand standards, and health & safety regulations 

• Prepare reports, forecasts, and performance metrics for management review 

• Manage Front Office budgets, costs, and inventory where applicable 

Requirements & Qualifications: 

• Proven experience as a Front Office Manager or Assistant Front Office Manager in a hotel environment • Strong leadership, communication, and interpersonal skills 

• Excellent problem-solving ability and guest-focused mindset 

• Experience with hotel PMS systems (Protel or similar preferred)

• Ability to work flexible hours, including weekends and holidays 

• High level of professionalism, organization, and attention to detail 

• Fluency in English required; additional languages are an advantage

What We Offer:

• Competitive salary package 

• Career growth and development opportunities within the Mare brand 

• Supportive and professional working environment 

• Training and continuous development programs 

• Staff benefits in line with company policy

Πώς να υποβάλετε αίτηση

Interested candidates are invited to submit their CV at p.papageorgiou@wavemakerhospitality.com 

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Wavemaker Hospitality