Leonardo Hotels & Resorts Mediterranean is currently recruiting for the position of Guest Relations Officer at The GrandResort Limited Edition by Leonardo Hotels.
Duties & Responsibilities
Coordinate with the Animator to design a Guest Entertainment Program that meets guests’ needs (e.g. excursions, boat trips, cocktail parties, art exhibitions, competitions, film evenings, etc.)
Escort educational groups during hotel tours and provide relevant information materials
Assist with guest weddings when required
Maintain the Tour Operators counter in a clean and organised condition and distribute information leaflets from the CTO
Update all information boards with necessary announcements, including staff boards outside the restaurant
Provide a warm, natural welcome and farewell to all hotel guests
Assist guests with enquiries and resolve minor issues that may arise
Advise guests on how to enjoy their stay and explain hotel facilities (Guest Welcome Handbook)
Handle guest complaints and queries when necessary
Maintain a record of guest suggestions
Process guest questionnaires and prepare weekly guest satisfaction reports
Ensure guests’ birthdays and anniversaries are acknowledged according to procedures, in coordination with the Front Office Manager, F&B Manager, and Head of Housekeeping
Η εταιρεία NOURIS, με πολυετή παρουσία στον χώρο των ειδών υγιεινής στη Λεμεσό, επιθυμεί να προσλάβει άτομο για θέση πλήρους απασχόλησης στον τομέα πωλήσεων και γραμματειακής υποστήριξης. Καθήκοντα Θέσης:• Εξυπηρέτηση πελατών και υποστήριξη πωλήσεων• Διαχείριση τηλεφωνικού κ
