Περιγραφή εργασίας

Do you have experience in Level 1 or Level 2 IT support? Are you comfortable using remote support tools as well as providing on-site assistance at clients’ premises? If so, you may be a great fit for this opportunity.
 

Our client is an IT outsourcing company seeking a dedicated IT Support Officer. Their mission is to help small and medium-sized businesses (SMEs) run smoothly by providing reliable and professional technical support. If you enjoy solving technical problems and assisting people with their IT needs, this role could be ideal for you.
 

About the Company
 

We are recruiting on behalf of a fast-growing IT support outsourcing company. Due to the onboarding of many new clients, they are expanding their team to ensure excellent service delivery. The successful candidate will be based at the company’s offices in Limassol, Cyprus.
 

Responsibilities
 

As an IT Support Officer, you will assist clients with a wide range of IT support activities, from basic troubleshooting to the installation and configuration of IT systems.

Your key responsibilities will include:

• Troubleshooting IT issues for multiple clients via email, chat, and remote access
• Installing, configuring, and maintaining desktops, laptops, and office equipment
• Managing user accounts, access controls, and basic network setups
• Monitoring systems, applying updates, and ensuring data backups are functioning properly
• Documenting technical issues and resolutions to improve ongoing support efficiency

Requirements

The successful candidate should meet the following criteria:

• 1–3 years of experience in IT support (Level 1 or Level 2)
• Solid understanding of Windows OS, Microsoft Office 365, and basic networking
• Familiarity with remote support tools such as TeamViewer, AnyDesk, or similar
• Strong communication skills and a customer-focused mindset
• Experience working with SMEs or in an outsourcing environment will be considered an advantage

Benefits

The company offers:

• Full-time, on-site position with standard office working hours
• A welcoming and friendly working environment based in Limassol
• Ongoing training and opportunities for sponsored further education
• Biannual bonus appraisals in July and December to recognize employee contributions
• 21 days of annual leave plus 3 days of sick leave
• Competitive salary based on experience

 

Join a growing outsourced IT team supporting small and medium-sized businesses.

Accept the challenge – join the team in Limassol!

Πώς να υποβάλετε αίτηση

Οι ενδιαφερόμενοι υποψήφιοι παρακαλούνται να στείλουν το βιογραφικό τους στον Διευθυντή Ανθρώπινου Δυναμικού στο careers@olinio.com.cy.

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Olinio Ltd

We find the best candidates for your business with CV vetting and initial interview. We offer visa application service and continued compliance with local employment regulations. We are able to offer Employer of Record (EOR) service, supporting you by compliantly employing where your own local entity is lacking. EOR stands for employer of record. Essentially, an EOR serves as a third-party company that handles essential employment tasks on behalf of a business. In this process of talent insourcing, businesses can build offshore teams with minimal local law risks and liabilities or employ third world nationals to enhance their team at home. Let us act as your EOR. Olinio Ltd, provides a tailored service to assist companies based in Cyprus, to recruit their next employee whether this is replacing an employee or expansion and growth of the company. • Thorough candidate screening • Targeted advertising • Advanced candidate attraction • Interview support • Confidential interviewing facility in our offices • We work on a success only basis, no placement, no fee