keepitPromo is looking for a motivated and organized Operations & Client Success Executive to join our team.
We are a promotional gifts company supplying branded products to businesses and organizations in Cyprus, Greece, Europe, and internationally. We help clients find the right promotional products, prepare quotations, create mockups, and deliver their orders on time.
Main Responsibilities
The successful candidate will be responsible for:
Handling incoming client enquiries by email, phone, and CRM
Understanding each client’s needs, including quantity, budget, deadline, delivery location, and branding requirements
Preparing product suggestions and Quotations
Coordinating mockups where needed
Following up with clients after quotations are sent
Managing repeat orders and event-related enquiries
Communicating with suppliers and internal team members to confirm prices, stock, branding options, and delivery times
overseeing logistics
Updating the CRM with accurate client information, budget range, quotation status, and follow-up notes
Supporting the client from first enquiry until order confirmation and delivery
What We Are Looking For
The ideal candidate should be:
Friendly, professional, and confident when communicating with clients
Organized and able to manage multiple enquiries at the same time
Comfortable using email, CRM systems, and basic office software (training is provided)
Detail-oriented when preparing quotations and checking product information
Able to follow up with clients politely and consistently
Willing to learn about promotional gifts, branding methods, and supplier processes
A team player with a positive attitude
Requirements
Previous experience in sales, customer service, account management, or office administration is preferred
Very good communication skills in English and Greek
Good computer skills
Ability to work from our office on a full-time basis
Experience in B2B sales will be considered an advantage
What We Offer
Full-time position in a growing company
Training on our products, systems, CRM, and sales process
Supportive team environment
Opportunity to work with clients from Cyprus, Europe, and international organizations
Stable office-based role with long-term growth potential
