Περιγραφή εργασίας

Cronje & Yiannas Actuaries and Consultants Ltd, on behalf of its client, a leading provider of roadside assistance and accident care services in Cyprus, is seeking to recruit a competent Operations Support Specialist to join its expanding team in Nicosia.

The successful candidate will play a central role in the company’s day-to-day operations, acting as the primary cross-team coordinator. Reporting directly to management, the role will help improve operational efficiency and ensure consistency across teams, digital platforms, workforce scheduling, and client reporting.

Key Responsibilities

• Preparing, verifying, and delivering accurate operational and service reports to insurance partners at the beginning of each month
• Developing and optimising shift rosters for the Call Center and Dispatch teams (to be extended to the Accident Care and Road Assistance units), with clear version control and communication
• Collecting and analysing KPIs for Call Center Agents, Dispatchers, Drivers and Accident Care handlers, identifying trends and presenting actionable insights to Management
• Managing day-to-day shift changes, such as swaps, sick leave and emergencies, to ensure uninterrupted 24/7 operations
• Keeping the company complaints log up to date, working with the Team Lead on investigations and drafting formal responses to partners
• Overseeing the onboarding of new operations staff in liaison with Finance, IT and HR/Management

 Requirements

• Up to 3 years of experience in operations support, administrative coordination, workforce planning, or operational data analytics
• Ability to draft formal corporate reports
• Strong problem-solving and analytical skills, with close attention to detail and high discretion
• Advanced knowledge of Microsoft Excel (reporting, formulas and data analysis) and good working knowledge of Microsoft Office; knowledge of administrative management tools is an advantage
• Excellent oral and written communication skills in both English and Greek

Remuneration & Benefits

A competitive remuneration package will be offered to the successful candidate, including:

• Annual gross salary in the range of €20,000 – €25,000, based on qualifications and experience
• Discretionary annual performance bonus
• Flexible working hours, Monday to Friday 08:00–16:00 or 09:00–17:00
• 20 days annual leave and 5 days paid sick leave
• A key role with direct exposure to Management and cross-departmental operations
• Involvement in scaling operations, technology integration, and process automation projects
• A supportive, professional, and collaborative working environment

Πώς να υποβάλετε αίτηση

All applications will be treated with the strictest confidentiality. Interested candidates are invited to apply through www.cyrecruitment.com by selecting the “Operations Support Specialist” vacancy, no later than Friday, 27th of November 2026. 

Κατηγορίες εργασίας

Σχετικά με την εταιρεία

Cronje & Yiannas Actuaries and Consultants Ltd