Cronje & Yiannas Actuaries and Consultants Ltd, on behalf of its client, a leading provider of roadside assistance and accident care services in Cyprus, is seeking to recruit a competent Operations Support Specialist to join its expanding team in Nicosia.
The successful candidate will play a central role in the company’s day-to-day operations, acting as the primary cross-team coordinator. Reporting directly to management, the role will help improve operational efficiency and ensure consistency across teams, digital platforms, workforce scheduling, and client reporting.
Key Responsibilities
Preparing, verifying, and delivering accurate operational and service reports to insurance partners at the beginning of each month
Developing and optimising shift rosters for the Call Center and Dispatch teams (to be extended to the Accident Care and Road Assistance units), with clear version control and communication
Collecting and analysing KPIs for Call Center Agents, Dispatchers, Drivers and Accident Care handlers, identifying trends and presenting actionable insights to Management
Managing day-to-day shift changes, such as swaps, sick leave and emergencies, to ensure uninterrupted 24/7 operations
Keeping the company complaints log up to date, working with the Team Lead on investigations and drafting formal responses to partners
Overseeing the onboarding of new operations staff in liaison with Finance, IT and HR/Management
Requirements
Up to 3 years of experience in operations support, administrative coordination, workforce planning, or operational data analytics
Ability to draft formal corporate reports
Strong problem-solving and analytical skills, with close attention to detail and high discretion
Advanced knowledge of Microsoft Excel (reporting, formulas and data analysis) and good working knowledge of Microsoft Office; knowledge of administrative management tools is an advantage
Excellent oral and written communication skills in both English and Greek
Remuneration & Benefits
A competitive remuneration package will be offered to the successful candidate, including:
Annual gross salary in the range of €20,000 – €25,000, based on qualifications and experience
Discretionary annual performance bonus
Flexible working hours, Monday to Friday 08:00–16:00 or 09:00–17:00
20 days annual leave and 5 days paid sick leave
A key role with direct exposure to Management and cross-departmental operations
Involvement in scaling operations, technology integration, and process automation projects
A supportive, professional, and collaborative working environment
How to Apply
All applications will be treated with the strictest confidentiality. Interested candidates are invited to apply through www.cyrecruitment.com by selecting the “Operations Support Specialist” vacancy, no later than Friday, 27th of November 2026.
Job Categories
Fleet Operations & Logistics
Posted: 29 Oct 2026Expires: 27 Nov 2026Ref. No. 7032182
About Company
Cronje & Yiannas Actuaries and Consultants Ltd
Cronje & Yiannas Actuaries and Consultants Ltd is an independent firm of professionals offering specialist consulting services. Our consultants provide specialised assistance to businesses in the areas of executive search & selection and remuneration advice. This covers any aspect of finding and attracting the right individuals, choosing from a group of applicants the best suited ones and making attractive offers.
