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Join Our Luxury 5-Star Hospitality Team

Radisson Beach Resort is seeking a friendly and professional Receptionist to join our Front Office team. The successful candidate will welcome guests, handle check-in and check-out, assist with guest requests, and ensure excellent service in line with the standards of a luxury 5-star resort.

Key Responsibilities

• Keeps the Reception desk in full working order, equipped as per operational and guest needs.
• Is available to register, process, and greet guests promptly.
• Welcomes guests to the hotel.
• Responds to guests requests for information about the hotel and its surroundings.
• Assists guests with all requests that come to Reception; transfers requests to other departments or escalates to Management.
• Executes check-in and check-out process.
• Marks no-shows in the relevant sites and PMS.
• Handles a shift or personal float, opens and closes as per procedures.
• Answers calls from guests and/or other departments and/or external lines in absence of OneTouch Agent.
• Addresses questions or problems pertaining to customer room accommodations and rates.
• Updates and/or inputs room reservations at the absence of Reservations Agents.
• Keeps effective key control and participates in matters relating to customer room security.
• Ensures that guest mail and messages are delivered promptly by overseeing mail and message delivery functions.
• Monitors advance deposit and credit procedures.
• Responds orally to positive and negative comments expressed in comments from guests, acts proactively or escalates when needed.
• Brings major needs to the attention of the Front Office Management.
• Checks the arrival list, conference guest list, and VIP list and informs appropriate individuals on returning guests, VIP’s and special guests.
• Blocks rooms for VIP’s and special guests.
• Monitors Front Office activities regarding discounts, billing instructions, and compliance with hotel credit policies.
• Co-ordinates billing with the Accounting Department.
• Promotes hotel outlets.
• Promotes Radisson Rewards as per the annual targets.

Requirements

• Excellent command over written and spoken English.
• Previous experience in a customer focus industry.
• Hands-on approach with a can-do work style.
• Excellent grooming standards.
• Ability to work on your own and as part of a team.
• Commitment to delivering exceptional guest service with a passion for the hospitality industry.
• Ability to find creative solutions taking ownership for duties and tasks assigned.
• Personal integrity, with the ability to work in an environment that demands excellence.
• Strong communication skills.
• Competent level of IT proficiency.
• EU citizen / EU work permit holder.

What We Offer

• Competitive salary and benefits package.
• The position is a year-round, full-time position and is not seasonal.
• Five-day work week.
• Professional training and continuous development opportunities.
• A dynamic and supportive working environment.
• Excellent career development opportunities within Radisson Hotel Group.

Πώς να υποβάλετε αίτηση

Apply now and become part of a team dedicated to delivering exceptional guest experiences.

Please send your CV to: lcaza-careers@radisson.com

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