Περιγραφή εργασίας

Thanos Hotels & Resorts is seeking to recruit a Reservations Agent. 

Position Summary
The Reservations Agent handles daily guest bookings and communication for multiple properties within a centralized reservations environment. The role focuses on accurate reservation entry, professional guest service, and effective coordination with the Reservations Manager(s) and other departments.

Key Responsibilities

• Respond promptly and professionally to reservation inquiries via phone, email, and online platforms.

• Create, modify, and cancel bookings accurately in the PMS/CRS.

• Ensure all guest information, special requests, and payment details are properly captured.

• Upsell room types, add-ons, and hotel services to maximize revenue.

• Follow established SOPs for booking (processing/ corrections), deposit policies, and communication.

• Coordinate with Front Office Department(s) for guest requests, VIPs, upgrades, and special arrangements.

• Assist with room allocation, rate checks, and inventory updates when needed.

• Support group reservations—block creation, pickup updates, rooming lists (as assigned by Reservations Manager).

• Support other team members when needed with the guidance of the Reservations Manager or Head of Department.

• Ensure all emails and pending tasks are cleared within required timeframes.

• Maintain strong product knowledge of all room categories, packages, facilities, and promotions.

• Always maintain a professional relationship & atmosphere.

Requirements

• Two years’ experience in hotel room reservations, front office, or customer service (experience with Leading Hotels of the World standards will be a definite plus).

• Familiarity with PMS/CRS systems (Opera Cloud, Webhotelier) and working knowledge of MS Office.

• Strong communication skills and attention to detail.

• Ability to work accurately under pressure and handle multiple requests.

• Proficient in English; Good knowledge of additional languages will be a definite plus

 
What we offer

• Attractive remuneration package 

• Provident Fund 

• Staff discounts at Hotels & Kult Boutiques

• Free meals on duty

• Employee Appreciation Program and Reward Scheme

• Great work-life balance

• Comprehensive new staff induction programmes

• Group-wide professional development opportunities across countries and properties

• Continuous training opportunities 

Πώς να υποβάλετε αίτηση

If you are interested please click APPLY below or call +357 268885410 for more info.

Κατηγορίες εργασίας

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Thanos Hotels & Resorts