Περιγραφή εργασίας

About Us:
Dot.Cy is a global provider of vertical software solutions built on Microsoft Dynamics 365, with offices in Nicosia, Athens, and Dubai. Our flagship solutions, dot.Hospitality and dot.Ticketing, empower organizations worldwide to transform operations, elevate customer experiences, and drive measurable business impact.
dot.Hospitality is an integrated guest engagement and operations platform that empowers luxury hotels and resorts to personalize experiences, streamline processes, and drive revenue.
dot.Ticketing is a comprehensive ticketing and reservation platform that enables entertainment venues, cultural institutions, and attractions to manage sales, pricing, inventory, and customer engagement.

Dot.Cy is a subsidiary of Total Specific solutions (TSS), a premier provider of business software solutions, comprising over 180 independent business units that deliver tailored products and services across diverse market segments. As a subsidiary of Total Specific Solutions (TSS), Dot.Cy combines international scale with deep industry expertise.
 

About the Role:
We are looking for a Systems administrator to join our team and play a key role in the design, implementation, and support of robust IT systems and infrastructure. In this role, you will be responsible for maintaining and optimizing cloud and on-premises environments, ensuring system reliability, performance, and security. You will collaborate closely with cross-functional teams, including developers, consultants, and support teams, to deploy and support solutions that underpin our Microsoft Dynamics 365 CRM ecosystem.
As part of a dynamic and growing team, you will contribute to infrastructure planning, automation, and continuous improvement initiatives, while supporting business-critical systems used across multiple regions. 
 

Key Responsibilities:
•    Work collaboratively as part of the IT team, contributing to shared objectives, supporting colleagues, and participating in cross-functional projects and initiatives.
•    Oversee daily IT operations, ensuring the availability, performance, and reliability of all technology systems and services.
•    Manage and maintain on-premise and cloud infrastructure, including Microsoft Azure, Office 365, Active Directory, networking, and virtualisation platforms.
•    Implement, monitor, and improve cybersecurity controls, including vulnerability management, patch management, endpoint protection, and security incident response.
•    Ensure business continuity through the management of backup solutions, disaster recovery planning, and regular recovery testing in line with ISO 27001 requirements.
•    Manage endpoint deployment, configuration, and lifecycle management using Microsoft Intune and Windows Autopilot.
•    Maintain and support core infrastructure services including networking, VPNs, DNS, DHCP, VoIP systems, authentication services, and identity management platforms.
•    Administer and support Microsoft 365 services, including Exchange Online, SharePoint, Teams, OneDrive, and Power Platform.
•    Manage relationships with technology vendors, software suppliers, and service providers, including procurement, licensing, renewals, and contract management.
•    Participate in internal and client-facing projects, providing technical expertise, implementation support, and troubleshooting assistance.
•    Maintain accurate technical documentation, including system configurations, network diagrams, operational procedures, and knowledge base articles.
•    Ensure compliance with internal policies, security standards, regulatory requirements, and audit obligations.
•    Evaluate emerging technologies and recommend improvements that enhance business productivity, security, scalability, and cost-effectiveness.
•    Provide technical guidance and support to colleagues while promoting best practices across the organisation.
 

Requirements:
 

Academic Requirements

• University degree in Computer Science, Information Systems or equivalent.
• Professional Requirements/Technical Skills
• Experience administering and supporting Dynamics 365 environments and related Microsoft business applications will be considered an advantage.
• Experience working within ISO 27001 or similar information security frameworks will be considered an advantage.
• Knowledge of Linux administration and support will be considered an advantage.

 

Key Skills & Attributes

• Manage relationships with technology vendors, software suppliers, and service providers, including procurement, licensing, renewals, and contract management.
• Participate in internal and client-facing projects, providing technical expertise, implementation support, and troubleshooting assistance.
• Maintain accurate technical documentation, including system configurations, network diagrams, operational procedures, and knowledge base articles.
• Ensure compliance with internal policies, security standards, regulatory requirements, and audit obligations.
• Evaluate emerging technologies and recommend improvements that enhance business productivity, security, scalability, and cost-effectiveness.
• Provide technical guidance and support to colleagues while promoting best practices across the organisation.
• Adaptable and flexible mindset, capable of responding effectively to changing business and technical requirements.
• Willingness to support colleagues, share knowledge, and contribute positively to a collaborative working environment.

Nice to Have:

• Experience with vendor relationships and 3rd party development teams
• Keen to learn new technologies.
• Good command of the Greek and English language in verbal and written form.
   

What We Offer:
-    A collaborative and supportive team culture that values initiative, innovation, and professional growth.
-    Onboarding training, to ensure smoot transition into the role.
-    Competitive compensation package.
-    Provident Fund
-    Flexible working arrangements, with options for hybrid work and flexible schedule to support work–life balance.
 

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Dot.Cy Developments Ltd

Dot.Cy, a Microsoft Gold Partner in Dynamics 365 for Customer Engagement (CRM), was founded in 1999 with a Gold Partner status since the first version of Dynamics CRM/365. Since then, Dot.Cy has been providing business solutions in Cyprus and the Middle East using Microsoft platforms and technologies. Headquartered in Nicosia, Cyprus, and with regional offices in Dubai, UAE and Athens, Greece, Dot.Cy is one of the leading providers of Dynamics CRM and xRM based solutions. Dot.Cy has extended Microsoft Dynamics CRM and is providing industry-specific solutions to some of the most prestigious organizations in the region. Our consultants help model business processes, advise on best practices, and implement and support CRM strategies on a reliable and robust platform.