Forex

Cyprus

Royal Financial Trading (CY) Ltd

Job Overview:This role is focused exclusively on the retail Forex environment, supporting clients throughout their lifecycle to ensure satisfaction, minimize withdrawals, and increase net deposits. Clients are assigned immediately after their first deposit—no prospecting or new business generation is required.Key Responsibilities:<ul><li>Manage and grow a portfolio of retail Forex clients assigned upon their first deposit.</li><li>Build strong, long-term client relationships by offering tailored support and guidance.</li><li>Reduce withdrawal rates by delivering consistent value and building client trust.</li><li>Increase net deposits through proactive engagement and strategic client support.</li><li>Provide training and education on Forex and CFD trading, including MT4 and MT5 platforms.</li><li>Maintain an organized schedule for calls, follow-ups, and appointments.</li><li>Meet and exceed retention KPIs in a fast-paced, performance-driven environment.</li><li>Be available to work flexible and occasionally unusual hours, as required.</li></ul>Education and Experience:<ul><li>2–3 years of proven experience in Forex retention, with a strong retail sales mindset.</li><li>Bachelor’s degree in finance, Business, Economics, or a related field is preferred.</li></ul>Skills:<ul><li>Fluency in English is required; an additional language is an advantage.</li><li>Excellent time management and organizational skills.</li><li>Deep understanding of the Forex and CFD trading landscape.</li><li>Strong knowledge of MT4 and MT5 trading platforms.</li><li>Educating clients, simplify complex concepts, and build lasting rapport.</li><li>Self-motivated, target-driven, and able to thrive in a KPI-focused environment.</li><li>Willing and able to work full time from our Limassol office.</li></ul>&nbsp;Role Profile: Retention Agent (Retail Forex)Location: Limassol, Cyprus Start Date: Immediate&nbsp; Base Salary: €1,600 – €1,850 GROSS + Monthly commission Contract Type: Full-time, on-siteCandidate Profile – Who We're Looking For:We are seeking experienced, organized, and target-driven individuals to join our Retention team as Retention Agents. This is a client-facing role focused on managing the post-deposit journey, reducing withdrawals, and driving consistent net deposit growth.The ideal candidate is:<ul><li>A professional with 2–3 years of experience in Forex retention or account management</li><li>Fluent in English (additional languages are a plus)</li><li>Based in or willing to relocate to Limassol, Cyprus, and available to work full-time, on-site</li><li>Well-versed in MT4/MT5 trading platforms and has a strong understanding of Forex and CFDs</li><li>Confident, disciplined, and thrives in a KPI-driven environment</li><li>Excellent at building long-term client relationships and managing multiple accounts</li></ul>This is a fantastic opportunity for individuals looking to advance their career in the Forex industry. If you're passionate about client success, retail trading, and working in a high-performance environment, we’d love to meet you.&nbsp;

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