Technology Industry

Cyprus

Wiztech Ltd

Customer Service / Support

This role requires working on shifts to ensure round-the-clock support for our valued customers. Fluency in English is a must, as we are looking for English-speaking candidates. If you have excellent communication skills and a passion for customer service, we’d love to hear from you!Job Responsibilities:<ul><li>Provide exceptional customer support via phone, email, and live chat.</li><li>Assist customers with inquiries, troubleshooting, and issue resolution in a timely manner.</li><li>Maintain a high level of professionalism and empathy in all customer interactions.</li><li>Accurately document customer interactions and solutions in the system.</li><li>Collaborate with internal teams to resolve complex customer issues.</li><li>Ensure customer satisfaction by following up on unresolved cases.</li><li>Adhere to company policies and service standards.</li></ul>Requirements:<ul><li>At least 1-2 years of experience in a similar position is a must.</li><li>Fluency in English is a must.</li><li>Strong verbal and written communication skills in English is a must.</li><li>Ability to work in shifts, including evenings, weekends, and holidays.</li><li>Problem-solving mindset and ability to handle difficult situations with patience.</li><li>Tech-savvy with basic knowledge of customer support software and systems.</li><li>Team player with a proactive and positive attitude.</li></ul>Benefits:<ul><li>€100 Wolt credits per month, paid by the company.</li><li>Competitive salary based on experience and skills.</li><li>Comprehensive medical insurance.</li><li>Employee of the Month Reward – €500 Alpha Mega voucher.</li><li>Happy hours and team-building activities at the office.</li></ul>Office Location: Limassol&nbsp;&nbsp;If you are interested in joining our team, please send your CV to <a href="mailto:hr@wiztechgroup.com">hr@wiztechgroup.com</a>We look forward to hearing from you!

Customer Support Agent (English Speaking)

Customer Support Agent (English Speaking)

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