Cyprus

DINGLIS HOTEL LTD

HORECA employees

Hotel School Graduates

The Receptionist is responsible for providing a warm welcome and efficient service to all guests, ensuring a positive first and last impression of the hotel. This role involves managing check-in and check-out procedures, handling reservations, and assisting guests with inquiries or requests throughout their stay. The Receptionist also processes payments, maintains accurate guest records, and ensures smooth communication between departments. Professionalism, attention to detail, and a strong customer service attitude are essential to guarantee guest satisfaction and uphold the hotel’s standards.Key Responsibilities<ul><li>Welcome guests and manage check-in and check-out procedures.</li><li>Handle reservations, cancellations, and room assignments.</li><li>Provide information about hotel services, facilities, and local attractions.</li><li>Address guest inquiries and resolve complaints courteously and efficiently.</li><li>Process payments and maintain accurate billing records.</li><li>Communicate effectively with housekeeping and maintenance departments.</li><li>Maintain a clean, organized, and professional front desk area.</li><li>Follow hotel policies, safety, and security procedures.</li></ul>Skills &amp; Qualifications<ul><li>Previous experience in customer service or hospitality preferred.</li><li>Excellent communication and interpersonal skills.</li><li>Strong organizational and multitasking abilities.</li><li>Proficiency in hotel management software (e.g., Opera).</li><li>Fluent in English &amp; Greek. Additional languages are an advantage.</li><li>Professional appearance and positive attitude.</li><li>Flexibility to work shifts, weekends, and holidays.</li></ul>

Receptionist

Receptionist

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