Cyprus

Sharp Nine Consulting Limited 

Forex

Telecommunications

Sharp Nine Consulting Limited is a dynamic force in the industry that is a service provider specializing in the fields of Legal, Corporate, Compliance and AML consulting, consulting, sourcing talented and knowledgeable individuals to service its extensive client base.&nbsp;Our top-notch team of professionals is rapidly growing, and we are currently looking for Call Monitoring Officer to join us. Key Responsibilities:<ul><li>Listen to recorded calls to assess agent performance in terms of communication, problem resolution, customer service, and adherence to company policies.</li><li>Ensure compliance with regulatory requirements, internal policies, and customer service protocols.</li><li>Prepare detailed reports on call quality and performance, highlighting strengths and areas for improvement.</li><li>Perform regular audits of calls to ensure continued compliance with company standards.</li><li>Assist in developing call scripts, guidelines, and best practices based on monitoring results</li><li>Identify and flag high-risk calls or situations, proactively alerting management to potential issues that may require immediate attention or intervention.</li><li>Any other rule relating to the above</li></ul>&nbsp;&nbsp;Requirements:<ul><li>Bachelor’s degree in business administration, communications, or a related field</li><li>2 years of experience in a call center environment, preferably in a quality assurance or monitoring role.</li><li>Excellent communication skills, both written and verbal in English (other languages will be advantageous).</li><li>High attention to detail and ability to evaluate multiple criteria simultaneously, with strong analytical and observational skills.</li><li>Proficiency with call monitoring tools and customer relationship management (CRM) software.</li><li>Ability to provide constructive feedback and motivate employees to improve performance.</li><li>Strong problem-solving and decision-making skills.</li><li>Ability to work independently as well as part of a team.</li><li>Ability to work with confidential information and maintain high levels of integrity and professionalism.</li><li>Flexibility to adapt to changing business needs and priorities.</li><li>Strong understanding of customer service principles and practices.</li></ul>&nbsp;Benefits:<ul><li>Attractive remuneration package according to qualifications and experience.</li><li>Private Medical Insurance after completion of the first 3 months of employment.</li><li>Discretionary performance bonus and annual salary review.</li><li>Employee Referral Bonus.</li><li>21 days of Annual Leave.</li><li>5 days of Paid Sick Leave.</li><li>Corporate discounts.</li><li>Free snacks and beverages daily, complimentary lunch on Fridays and sweet Mondays’ brunch to seize the week.</li><li>Amazing Opportunities for career advancement vertically and horizontally.</li><li>Magnificent Corporate Events and Team building activities.</li></ul>If you want to thrive in your career and join our amazing team of professionals, then look no further, and apply now at <a href="mailto:hr@eyecostservices.com">hr@sharp9.co</a> after mentioning in the subject line that you’re applying for the Call Monitoring Officer position.&nbsp;Please note that Sharp Nine Consulting Limited is an Equal Opportunity Employer and that all applications will be treated with strict confidentiality.

Call Monitoring Officer

Call Monitoring Officer

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