Not Available

Fetch

Customer Service / Support

Fetch is a growing online marketplace focused on delivering a seamless and efficient customer experience through innovation, technology, and a wide product offering. We are currently seeking to recruit Call Center Representatives to be based in Nicosia.&nbsp;Main Duties &amp; Responsibilities:<ul><li>Respond promptly and professionally to incoming calls, emails, and live chats</li><li>Handle customer inquiries and complaints with empathy, efficiency, and accuracy</li><li>Provide detailed information about our products, services, and policies</li><li>Escalate complex or unresolved issues when necessary</li><li>Consistently meet or exceed performance metrics for response time, resolution, and customer satisfaction</li></ul>Qualifications &amp; Requirements:<ul><li>Excellent verbal and written communication skills in both Greek and English</li><li>Strong problem-solving abilities and keen attention to detail</li><li>Comfortable using CRM tools and general computer applications</li><li>Flexibility to work a variety of shifts, including evenings and weekends if needed</li><li>Previous customer service experience is an advantage</li></ul>What We Offer<ul><li>Competitive salary package</li><li>13th salary</li><li>21 days of paid annual leave</li><li>Provident fund contribution</li><li>Access to our loyalty discount program</li><li>A friendly, collaborative, and supportive work culture</li><li>Opportunities for career growth and internal advancement</li></ul>Applications:Interested applicants should forward their CV’s at&nbsp;<a href="mailto:careers@gapgroup.com?subject=GAP-Fetch-25">careers@gapgroup.com</a>&nbsp;quoting the reference number:FETCH -CC-25All applications will be treated in strict confidence.

Call Centre Representative

Call Centre Representative

RELATED JOBS